Vishal Rana
Faridabad
Summary
Dynamic leader with a proven track record at NovelVox, excelling in enterprise product management and customer success strategy. Spearheaded initiatives that increased adoption by 40% and drove 7-figure deals. Expert in go-to-market execution and strategic sales support, fostering strong CXO relationships to enhance account retention and drive growth.
Overview
22
22
years of professional experience
Work History
Head – Presales & Solutions & Enterprise Success (Contact Center Solutions)
NovelVox
Faridabad
02.2023 - Current
- Led product strategy and post-sale growth for CX products including Visual IVR, NV Connect, and Agent Accelerator.
- Partnered with Sales for tailored demos, GTM assets, and objection handling; contributed to 7-figure enterprise deals.
- Developed onboarding frameworks, usage tracking, and executive engagement models; improved NRR and reduced churn.
- Launched Smart CTI connectors for Salesforce, EPIC, Oracle, and SAP C4C, accelerating pipeline conversion.
- Drove quarterly business reviews (QBRs), roadmapping, and VOC integration with high-value clients.
- Owned pricing, packaging, and competitive battlecards across multiple sales channels and geographies.
- Key Achievements:
- Development of Solutions & Products for Niche platforms like SAPC4C, Oracle Service & Sales cloud, Creatio increasing adoption by 40% within 24 months.
- Driven Marketplace expansion within Gartner MQ CCaaS Leaders, improving deal velocity.
- Created reusable playbooks for product launches and customer success delivery.
- Redesigned and improved processes across delivery, product, presales, and sales verticals.
- Actively led the CMMi level 3 certification, 2024.
Vice President – Key Account Acquisition & Product Strategy
Inulite Nutraceuticals Pvt. Ltd.
Solan
02.2019 - 02.2021
- Headed end-to-end sales enablement, product positioning, and client lifecycle strategy.
- Defined frameworks to support enterprise bids across B2B, B2C, and eCommerce.
- Managed strategic client relationships and delivered tailored solution proposals, resulting in international wins.
- Set up bid management processes, increasing proposal quality and win rate.
- Key Achievements:
- Opened North America and Europe markets through winning GTM and solutioning.
- Led company's entrepreneurial transition, overseeing both financial and operational outcomes.
AVP – Pre-Sales & Enterprise Solutions
Polaris Enterprise Solutions Ltd.
Gurgaon
04.2009 - 07.2016
- Led iRetail product Suite (6DX Suite now).
- Design and Develop Vertical Solutions integrating Business and IT.
- System Development Life Cycle (SDLC), IT/System mgmt., Interface/Data Analysis, Mapping.
- Conceptualize Integrated Solutions (B&M, E-commerce & M-commerce and ERPs) to address focused industry challenges.
- Setup and showcase integrated solutions to decision makers, larger audiences at key industry events.
- Key Achievements:
- Awarded 'Divisional Excellence Award', a prestigious award in Polaris in 'Making Customer Win' category – 2014.
- Awarded 'Divisional Excellence Award' in 'Trail Blazer' category for 2015.
- Won the largest Mass Retailer of Africa with its presence in Botswana, South Africa, Kenya, Zambia and Zimbabwe with 150+ Hyper/super markets and 1500+ POS tills.
- Acquired 3 of the most prominent Cash n Carry retailers accounts in India.
- Won one of the largest Hardware Retailers in KSA with 350+ stores, 7-figure US$ deal.
Senior Manager – Information Systems
Reliance Retail Ltd.
Bangalore
02.2008 - 01.2009
- Spearheaded Projects related to business process re-engineering of point of sale operations & customer-based promotions in accordance with the cash & carry business model of Reliance Retail.
- Coordinating with various technical / functional teams for effective data structure mapping between all the business supporting systems.
- Spearheaded technical and functional testing of all the products in the business landscape.
- Working closely with service providers (Retalix, Israel & Polaris, India) for design and development of POS application and various other systems including SAP, TIBCO, Promotion.
- Key Achievements:
- Managed the complete program for retail solution implementation in SAP integrated scenario.
- Successfully conducted technology assessment programs to evaluate the functional, technical and commercial feasibility of various Vendor Products for Cash & Carry Point of Sale operations.
System Analyst
Apple Inc. via Exilant Consulting
Bangalore
06.2007 - 01.2008
- Successfully executed conversion of Pro
- C programs to pure Advanced Oracle PL/SQL programming for Apple Inc, USA.
- Delivered 'Zero Defect Delivery' in the first instance.
- Lead team development of freshers to execute the whole project.
- Maintained quality-focused performance benchmarks and schedules when directing project teams.
Senior Executive – IT Systems
Metro Cash & Carry, India
Bangalore
09.2003 - 03.2007
- Performing business analysis and formulating the standard operating procedures.
- Conducting technical training of business solutions under countrywide expansion plan.
- Functioning as Business Solution Consultant for Point of Sale Systems. Consolidating, analyzing and documenting POS System requirements.
- Managed Point of Sale Systems – Over 200 POS Machines at 5 locations across states.
- Setting up IT systems under countrywide expansion plan.
- Developed 'License Management System' for Metro Cash & Carry, India, China, Japan and Vietnam.
- Key Achievements:
- Implemented the Business Intelligence system, leveraging the management decision making capability of Metro India with strategic reporting.
Education
Master of Computer Applications (MCA) -
Visvesvaraya Technological University
BangaloreBachelor of Science - Computer Science & Applications
Kurukshetra University
Skills
- Customer Success Strategy
- Account Retention
- Enterprise Product Management
- Go-to-Market Execution
- Strategic Sales Support
- CXO Stakeholder Management
- Bid Management
- Pre-Sales
- Value Engineering
- SaaS Lifecycle
Awards
- Excellence Award – 'Making Customer Win' (Polaris)
- Trailblazer Award (Polaris)
- GEM Award for Strategic Account Management
- Spot Excellence Awards (Tyco, Polaris)
Timeline
Head – Presales & Solutions & Enterprise Success (Contact Center Solutions)
NovelVox
02.2023 - Current
Vice President – Key Account Acquisition & Product Strategy
Inulite Nutraceuticals Pvt. Ltd.
02.2019 - 02.2021
AVP – Pre-Sales & Enterprise Solutions
Polaris Enterprise Solutions Ltd.
04.2009 - 07.2016
Senior Manager – Information Systems
Reliance Retail Ltd.
02.2008 - 01.2009
System Analyst
Apple Inc. via Exilant Consulting
06.2007 - 01.2008
Senior Executive – IT Systems
Metro Cash & Carry, India
09.2003 - 03.2007
Master of Computer Applications (MCA) -
Visvesvaraya Technological University
Bachelor of Science - Computer Science & Applications
Kurukshetra University
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