Imran Khan
Hyderabad
Summary
Experienced IT support specialist with six years of experience managing and resolving complex hardware and software issues. Monitoring system performance, incident management, and server infrastructure provisioning are all areas where I have proven myself adept. Extensive experience troubleshooting technical issues, modifying hardware, installing software, and configuring network services. As a former Desktop Support Engineer at Netcom IT Solutions & Solid Systems, my responsibilities included the updating of computer systems, troubleshooting network connectivity, and setting up peripherals to meet technical requirements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Freelancer
South goa.kankoon sea
07.2024 - 06.2025
- Functioned as a freelancer for South Goa, Kankoon Sea, 10 km. Name: Rio de Grand Resort. Lease and maintaining the resort.
IT support specialist -(level 2)
Wipro Technologies
Hyderabad
06.2022 - 06.2024
- Set up and maintained computer hardware and software components.
- Identify and resolve hardware and software issues by running diagnostics, meticulously documenting problems and solutions, prioritizing tasks, and conducting thorough assessments
- Manage incidents based on priority, ensuring timely resolutions to prevent Service Level Agreement (SLA) breaches
- Conducted remote consulting sessions to quickly understand client needs and provide tailored solutions.
- Monitored and managed P1 and P2 incidents, problems, changes, and service requests.
- Generated weekly reports, production sheets updates, staffing reports, enhancement reports, KPIs, CPM data for comprehensive project oversight.
- Manage server infrastructure by provisioning new servers and decommissioning outdated ones in the cloud
- Troubleshoot and schedule alerts related to servers periodically using SolarWinds
Implement frequent system backups to mitigate server crashes and outages - Facilitate the meter re-polling process using an ACM tool with SCADA control system technology in the current project
- Monitor the MetaSys tool, which provides alerts regarding server farm outages or leaks.
- Managed DIGIQ, a platform generating data on various project processes, and conducted monthly RCA (Root Cause Analysis) checks and organised meetings based on RCA findings.
- Coordinated client visits, ensuring proper hospitality, accommodation, and arranging meeting facilities in conference halls.
Desktop Support Engineer at Tata Projects Ltd
Net com IT Solutions & Solid systems
Hyderabad
10.2018 - 03.2021
- Update systems by improving the components, layout and design of a computer for increased efficiency. Installation and Roll out services of new desktops & laptops.
- Hardware fault diagnosis & isolation on desktops / laptops. Installation and OS Support - Repair / Re- Installation or fresh Installation
- Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications. Configure / troubleshoot network connectivity of desktops / laptops & network printers.
- Troubleshooting & resolution of first level printer problems (e.g. paper jam, alignment, configuration setting, driver related problem, font related problem etc.) Installation, re-installation, configuration of peripherals e.g. printers, scanners etc.
- Diagnosed and resolved hardware, software, and network connectivity problems efficiently.
- Delivered remote support using desktop-sharing software to assist off-site users.
- Configured networks to meet performance requirements.
GIS Specialist
Randstad India Pvt. Ltd
Hyderabad
05.2008 - 07.2013
- Creating Maps for Client Google.
- Creating 3D Models with the help of Arial Imagery on Google Maps
- Resolving reported Map Issue’s for Online Map Users
- Worked from GIS tool for creating Maps for different Countries.
Education
Bachelor of Commerce -
MAHATMA GANDHI UNIVERSITY
MAHATMA GANDHI UNIVERSITY2015
Certificate of Higher Education - Medical
MCOIT JUNIOR COLLEGE
Hyderabad, TG2005
Skills
- Hardware Skills ,Technical Troubleshooting,Hardware Configurations
- Software Installs,Problem Diagnosis,LAN Connectivity PCs, Laptops, Telephony Systems, Printers, Routers, Modems
- Software Skills,Computing MS office ,Ms Dos,Windows General skills,Team Work,Communication,Time management
- Email handling efficiency
- Mail handling
- Confidentiality awareness
- Decision-Making confidence
- Innovative thinking
- Administrative skills
Certification
Zoom Technologies (12/2008)
- Hardware : MCSE WINDOWS 2003,MS-EXCHANGE SERVER,RHCE LINUX/CCNA TRAINING
Languages
4,B2,1,A1,1,A1
Education
BCom
Timeline
Freelancer
South goa.kankoon sea
07.2024 - 06.2025
IT support specialist -(level 2)
Wipro Technologies
06.2022 - 06.2024
Desktop Support Engineer at Tata Projects Ltd
Net com IT Solutions & Solid systems
10.2018 - 03.2021
GIS Specialist
Randstad India Pvt. Ltd
05.2008 - 07.2013
Bachelor of Commerce -
MAHATMA GANDHI UNIVERSITY
Certificate of Higher Education - Medical
MCOIT JUNIOR COLLEGE
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