Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Imran Pasha

Imran Pasha

Dubai

Summary

Detail-oriented Mortgage Underwriting Process Specialist with 3+ years of experience in evaluating loan applications, assessing creditworthiness, and ensuring compliance with investor and regulatory guidelines. Skilled in streamlining workflows, improving risk assessment accuracy, and working closely with loan officers, processors, and compliance teams. Also a proficient Senior Travel Consultant with 4+ years of experience in planning and booking complex domestic and international travel for individual and corporate clients. Expert in itinerary planning, vendor coordination, and delivering tailored service in high-pressure environments.

Overview

10
10
years of professional experience

Work History

Mortgage Underwriting Process Specialist

OSB India Private Limited
09.2021 - 08.2025
  • Collected and organized key mortgage documents to meet underwriting standards.
  • Entered and maintained accurate borrower data in the Loan Origination System (LOS).
  • Coordinated with loan officers and brokers to obtain missing documentation.
  • Processed case allocations and verified documents for different type of loans.
  • Pre-Underwrote and processed an average of 450+ mortgage applications per month
  • Provided support in quality control for pre-underwriting process.
  • Recognized as “Top Performer of the Month” 3 times in a year for exceeding KPIs and quality assurance metrics.
  • Coordinated with stakeholders for financial clarity.
  • Conducted reviews to identify process improvements.

Senior Operations Associate

Ititile Technologies Private Limited
07.2019 - 08.2021
  • Managed end-to-end travel operations for 15+ corporate clients, processing an average of 100+ bookings per month (air, hotel, car rental).
  • Improved booking turnaround time by 25%, reducing average ticket issuance from 4 hours to 3 hours through optimized workflow systems.
  • Created customized travel itineraries aligned with client preferences and budget constraints.
  • Researched and selected cost-effective options for flights, accommodations, and transportation.
  • Negotiated with vendors and service providers to secure the best rates and discounts.
  • Provided real-time support for itinerary changes, cancellations, and emergency rebooking.
  • Provided optimal travel options and built customer trust.
  • Helped clients save on travel expenditures.
  • Acted as SME, Trained and mentored 4 junior associates, cutting their error rate by 50%

Travel Consultant

Ebix Travels Private Limited (Via.com)
11.2017 - 07.2019
  • Booked and confirmed travel arrangements through global distribution systems (GDS) such as Sabre, or Galileo, ensuring accuracy and client satisfaction.
  • Negotiated with airlines, hotels, and tour operators to obtain the best possible pricing and value-added services for clients.
  • Designed detailed and customized travel itineraries, ensuring a seamless travel experience.
  • Provided real-time support to travelers during emergencies, cancellations, or last-minute changes, ensuring minimal disruption.
  • Managed travel documentation, confirmations, and ticketing for individual and group bookings.
  • Resolved over 95% of customer issues within 24 hours, maintaining a customer satisfaction rating of 93% over 12 months.
  • Contributed to a 20% YoY increase in revenue by upselling travel insurance, premium seat selection, and ancillary services.

Senior Practitioner

Concentrix Daksh Services India Pvt. Ltd. (CNX)
11.2015 - 10.2017
  • Assisted customers via inbound calls with bookings, cancellations, and flight changes using airline reservation systems.
  • Resolved service issues related to delays, refunds, and baggage with professionalism and empathy.
  • Guided passengers through online check-in and troubleshooting, ensuring a smooth travel process.
  • Promoted add-ons like baggage, meals, and travel insurance to enhance customer experience and drive revenue.
  • Supported flight disruption cases during peak periods, assisting over 200+ passengers daily, ensuring rebooking and compensation were handled efficiently.
  • Resolved an average of 95+ customer queries daily via call, email, and chat, maintaining a CSAT score of 92%+ consistently.
  • Trained and mentored 6+ new team members, improving their onboarding speed and quality scores within the first 30 days.

Education

Bachelors Degree -

Bangalore university

Credit Risk Analyst - undefined

Coursera

Skills

  • Loan application analysis
  • Credit risk assessment
  • Income and asset verification
  • Equifax and Credit safe
  • Itinerary planning
  • Flight and hotel booking
  • Fare calculation and ticketing
  • Travel budgeting

LANGUAGES

English - Bilingual or Proficient (C2)
Hindi - Bilingual or Proficient (C2)

Timeline

Mortgage Underwriting Process Specialist

OSB India Private Limited
09.2021 - 08.2025

Senior Operations Associate

Ititile Technologies Private Limited
07.2019 - 08.2021

Travel Consultant

Ebix Travels Private Limited (Via.com)
11.2017 - 07.2019

Senior Practitioner

Concentrix Daksh Services India Pvt. Ltd. (CNX)
11.2015 - 10.2017

Credit Risk Analyst - undefined

Coursera

Bachelors Degree -

Bangalore university

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Imran Pasha