Stacey Sullivan
Terre Haute
Summary
Experienced professional in mortgage processing with a strong background in analyzing loan applications and ensuring compliance with regulatory guidelines. Successfully streamlined loan processing workflows by implementing new tracking systems, resulting in improved efficiency and accuracy. Demonstrated ability to mentor junior team members on compliance standards, enhancing overall team performance. Proven track record of collaborating with underwriters and appraisers to expedite the loan approval process while maintaining detailed documentation for audit readiness.
Overview
21
21
years of professional experience
2014
2014
years of post-secondary education
Work History
Mortgage Loan Processor
First Financial Bank, NA
Terre Haute
10.2014 - Current
- Analyzed loan applications and documentation to ensure compliance with regulatory guidelines and internal standards.
- Coordinated with clients and real estate agents to facilitate timely processing of mortgage loans and resolve inquiries.
- Streamlined the loan processing workflow by implementing new tracking systems, improving efficiency and accuracy.
- Mentored junior processors on best practices and compliance standards, enhancing team performance and knowledge.
- Reviewed credit reports and financial statements to assess borrower eligibility and risk levels for mortgage approvals.
- Collaborated with underwriters and appraisers to gather necessary information and expedite the loan approval process.
- Maintained detailed records and documentation throughout the loan lifecycle to ensure audit readiness and compliance.
- Developed training materials and conducted workshops to improve team understanding of mortgage processing regulations.
- Submitted completed loan packages to underwriting department for approval or denial decisions.
- Ordered appraisals and title services on behalf of borrowers when necessary.
- Provided customer service by responding to inquiries regarding loan status.
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Communicated regularly with customers throughout the entire process from origination through closing.
- Processed loan documents and ensured compliance with federal regulations.
- Inspected loan documentation for mistakes and corrected discrepancies.
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Verified that all conditions of the loan have been met prior to disbursement of funds.
- Maintained accurate records in accordance with company policy and procedures.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
Educational Assistant
West Vigo Middle school
West Terre Haute
01.2011 - 10.2014
- Supported classroom activities by assisting teachers with lesson preparation and facilitating student engagement during instructional time.
- Collaborated with educators to develop and adapt instructional materials, improving resource availability for diverse learning needs.
- Implemented individualized education plans by providing tailored support and monitoring student progress to enhance learning outcomes.
- Maintained a safe and orderly classroom environment by implementing behavior management techniques and promoting positive interactions among students.
- Trained new educational assistants on classroom procedures and best practices, ensuring consistent support for students and staff.
- Conducted assessments to identify student learning challenges, providing feedback to teachers to facilitate targeted interventions.
Customer Service Manager
Walmart
Terre Haute
01.2005 - 02.2011
Master Stylist
Regis Salon
Terre Haute
02.2009 - 01.2011
- Mentored junior stylists on advanced cutting techniques, enhancing overall team performance and client satisfaction.
- Developed customized styling solutions for diverse clientele, resulting in increased repeat business and loyalty.
- Implemented new color application techniques, improving service efficiency and reducing product waste in the salon.
Education
Business Operations Applications Technology Certification - Business
Ivy Tech
Terre Haute , In 08.2022 - 09.2023
Associate of Business Administration - Business
Ivy Tech Community College of Indiana
Terre Haute, IN 08.2018 - 08.2020
General Education Degree
Terre Haute, IndianaSkills
- Loan application analysis
- Regulatory compliance
- Risk assessment
- Client communication
- Team mentoring
- Workflow optimization
- Financial data analysis
- Documentation management
- Underwriting collaboration
- Customer service excellence
- Loan processing software
- Credit report evaluation
- Training development
- Appraisal ordering
- Title service coordination
- Pipeline management
- Condition verification
- Mortgage regulations
- Problem resolution
- Financial statement review
Timeline
Business Operations Applications Technology Certification - Business
Ivy Tech
08.2022 - 09.2023
Associate of Business Administration - Business
Ivy Tech Community College of Indiana
08.2018 - 08.2020
Mortgage Loan Processor
First Financial Bank, NA
10.2014 - Current
Educational Assistant
West Vigo Middle school
01.2011 - 10.2014
Master Stylist
Regis Salon
02.2009 - 01.2011
Customer Service Manager
Walmart
01.2005 - 02.2011
General Education Degree