IMRAN SAYEED
Hyderabad
Summary
Dynamic ERP System Support professional with extensive experience at Mograsys Technologies Pvt. LTD, excelling in troubleshooting and user support. Proven ability in SQL and network management, coupled with strong communication skills. Successfully enhanced system performance and user satisfaction through effective training and documentation, driving operational efficiency across integrated modules.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
ERP System Support
Mograsys Technologies Pvt. LTD
07.2022 - Current
- Provided front-end and back-end support for school ERP systems with multiple integrated modules such as Student Management, Finance, HR, and more.
- Assisted users with navigation, data entry, and troubleshooting module-specific issues.
- Handled Level 1 troubleshooting for backend issues, including identifying and resolving problems in stored procedures (SP) and database queries.
- Investigated and resolved system errors, bugs, and performance issues in collaboration with senior technical teams.
- Supported end-users by resolving technical queries and providing step-by-step guidance for ERP functionalities and processes.
- Conducted user training sessions and created support documentation to enhance system usage and self-service troubleshooting.
- Assisted with data management tasks, ensuring accurate entry, maintenance, and extraction of critical information from the ERP system.
- Generated custom reports for various departments based on user requests using ERP reporting tools.
- Coordinated between different ERP modules to ensure smooth data flow and integration, addressing issues arising from module interaction.
- Ensured the proper functioning of ERP modules by running tests and identifying inconsistencies.
- Collaborated with cross-functional teams, including IT and administrative departments, to ensure timely resolution of issues and ERP updates.
- Communicated with users to collect feedback on ERP functionality, assisting in system improvements and updates.
- Maintained a detailed log of incidents, troubleshooting steps, and resolutions for knowledge sharing and process improvement.
System Engineer
Scholars' International School
08.2013 - 04.2022
- Installation and administering of Microsoft Server 2012
- Creating accounts, policies for the user in Active directory
- Installation of firewalls (Sophos) and Anti-virus
- Develop and administration of WordPress website
- Designed and Maintained Local Area Network with the connectivity
- Configurations of Emails (Office 365)
- Remote desktop services configuration and management.
- Maintaining data sheets of software and inventory.
- Installation of Virtual Box/ Hyper V
- Installation of Biometric staff time and attendance device.
- Troubleshoot the issues via Email, phone, remotely or in-person.
- Maintaining various peripheral devices like printers, scanners, CD-writers, ZIP drives, T&A machine.
- Administration of ERP application.
- Avaya IP Phone Managements
- Installation of network/ local printer
- Office 365 admin portal management
- Installation & configuration of CCTV NVR / DVR
- Maintain data sheets of IT assets/inventory
- SQL queries to retrieve the data
- SQL stored procedures, SQL profiler
- Coordinating with vendors and technicians for Hardware/Software related issues
- Cabling & crimping for systems, hubs, switches & routers
- Installation & configuration of LAN.
- Basic knowledge on IIS
- Scheduling virus scan to ensure the systems are virus free.
- Trouble shooting & maintenance of PCs along with installation of Operating Systems for client machines like Windows XP, Windows 7, Windows 8.
- Monitoring the network performance regularly to improve performance and functionality.
- Incident management system
- Assists in maintaining the network and system documentation including hardware/software configurations, support logs and other related technical information.
- Train staff about potential use of existing Technology.
- (QATAR)
Education
Bachelor of Technology - Computer Science Engineer
Jawaharlal Nehru Technological University
Skills
- Local Area Networks Management
- Wide Area Networks Management
- System Configuration
- Troubleshooting
- Network Planning
- Network Design
- Network Implementation
- User Support
- Microsoft Server Technologies
- Network Security
- IP Address Management
- Network Connectivity
- Network Performance Monitoring
- Network Analysis
- Performance Tuning
- Active Directory Service (ADS)
- Domain Name System (DNS)
- Networking Models
- Network Card Crimping
- Network Printer Configuration
- Router Configuration
- Switch Configuration
- System Assembling
- Software Installation
- System Maintenance
- System Troubleshooting
- VPN Gateways
- RJ45 Cable Crimping
- Dynamic Host Configuration Protocol (DHCP)
- Internet Information Services (IIS)
- Remote Access Service (RAS)
- Local Printer Configuration
- Remote Printer Configuration
- ADS Backup and Restore
- Disk Maintenance
- Disk Quota Management
- Server Administration
- Desktop Administration
- Router Administration
- Switch Administration
- Network Specifications Establishment
- Policy Application
Accomplishments
- Microsoft Certified Systems Administrator, MS0611227982
- Cisco Certified Network Associate, CSCO12926722
Attributes
- Strong believer of teamwork with good coordinating skills.
- Can efficiently communicate with different levels of people in the Organization.
- Capacity to work for extended hours based on need.
- Quick learner and easy to grasp power.
- Experienced to handle client interaction.
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Telugu
Upper Intermediate (B2)
B2
Malayalam
Intermediate (B1)
B1
Certification
Microsoft Certified Systems Administrator (MCSA ID: MS0611227982)
References
References available upon request.
Timeline
ERP System Support
Mograsys Technologies Pvt. LTD
07.2022 - Current
System Engineer
Scholars' International School
08.2013 - 04.2022
Bachelor of Technology - Computer Science Engineer
Jawaharlal Nehru Technological University