Lokender Jangra
Karnal
Summary
Seasoned Support Engineer well-versed in supporting users and troubleshooting common problems. Versatile professional bringing remarkable understanding of operations and resilient nature focused on finding root causes and making permanent improvements. Offering many years of experience working in high-pressure environments to address customer concerns and questions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. System Support Engineer (Computer Teacher)
St.Theresa's convent school
Karnal
03.2015 - Current
- Resolved issues and escalated problems with knowledgeable support and quality service
- Diagnosed and executed resolution for network and server issues
- Designed and evaluated WAN and LAN connectivity technologies
- Used diagnostic tools to identify hardware failures and replace non-functional components
- Linked computers to network and peripheral equipment
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Configured hardware, devices and software to set up workstations for employees
- Removed malware, ransomware and other threats from laptops and desktop systems
- Patched software and installed new versions to eliminate security problems and protect data
- Maintained servers and systems to keep networks fully operational during peak periods
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
Hardware Network Engineer (Smart Class Trainer)
Class Teacher Learning System Pvt.Ltd
Delhi, Karnal
04.2010 - 03.2015
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Identified issues, analyzed information and provided solutions to problems
- Resolved problems, improved operations and provided exceptional service
- Maintain Networking & Switch, Router
- Defragment the hard drives on computer functioning too slow, Scan and remove virus
- Remove unused files and software to put the software all the computer in their functional order
- Ensure a smooth functioning of all the system, Remove and clean up registering the cleanup software
- Repair and maintain the computers and servers
- Configure new hardware, install and update the software packages
- Create and maintain computer networks
- Look after physical and investigative processes, including technical support
- Remove all kinds of snags as well as problems including spyware and viruses
- Handled desktops, mainframes, computers, laptop
- Reclaimed output devices such as displays, printers and speakers
- Repaired Projector & services
- Analyze non-functional equipment/software through remote access to identify problem areas and recommend corrective action
- Follow-up may include duplicating basic problems, if necessary, in the lab requiring standard setup and working with Handle Network printer
- Maintains all assets and update time to time they required
- Used remote diagnostic tools to identify sources of certain customer issues
- Configured hardware, devices and software to set up work stations for employees
- Removed malware, ransomware and other threats from laptops and desktop systems.
Customer Support Engineer
KaizenCare Services Pvt.Ltd (IBM)
Karnal
01.2009 - 03.2010
- Maintain Networking & Switch, Router
- Defragment the hard drives on computer functioning too slow, Scan and remove virus
- Remove unused files and software to put the software all the computer in their functional order
- Ensure a smooth functioning of all the system, Remove and clean up registering the cleanup software
- Change regularly the secret code and the password of company structure
- Repair and maintain the computers and servers
- Configure new hardware, install and update the software packages
- Create and maintain computer networks
- Look after physical and investigative processes, including technical support
- Remove all kinds of snags as well as problems including spyware and viruses
- Handled desktops, mainframes, computers, laptop
- Reclaimed output devices such as displays, printers and speakers
- Repaired Projector & services
- Analyze non-functional equipment/software through remote access to identify problem areas and recommend corrective action
- Assist customers with installation and troubleshooting
- Answer and follow-up customer problem(s) calls in an efficient and professional manner
- Follow-up may include duplicating basic problems, if necessary, in the lab requiring standard setup and working with more senior members of the support or engineering staff to resolve non-routine issues
- Maintain a record of all customer calls as required by the call tracking system
- Handle Network printer
- Maintains all assets and update time to time they required
- Trained customers to use and maintain equipment to reduce service issues
- Used remote diagnostic tools to identify sources of certain customer issues
- Partnered with customers, end-users and resellers to implement strategies and solutions
- Configured hardware, devices and software to set up work stations for employees
- Removed malware, ransomware and other threats from laptops and desktop systems
- Patched software and installed new versions to eliminate security problems and protect data.
Education
10th -
Uttar Pradesh12th -
Uttar PradeshBCA -
Chaudhary Charan Singh University
MeerutSkills
- Operating Systems: Windows 7, 8, 10, 11
- Microsoft Windows and Office
- System Performance Assessment
- Network Configuration
- Wide Area Network (WAN)
- Service Schedule Coordination
- Troubleshooting Network Issues
- Information Updates
- User Training
- Hardware and Software Repair
- Computer System Diagnostics Software
- Component Replacements
- Virtual Local Area Networks
- Software Patches
- LAN and WAN Assessment
- Employee Computer Support
- Online Chat Support
- Remote Technical Support
- Device Installation
- Network Hardware and Software Maintenance
- Desktop Partitioning Software
- Technical Documentation and Reporting
- Hardware Installation and Maintenance
- Technical Analysis
- Switches and Routers
- Printers and Peripherals
- Microsoft Word
- Computer Hardware Knowledge
- Virus Protection Software
- Google Drive
- Microsoft Excel
- Operational Support
- Local Area Network (LAN)
- Office Support
- PC Support
- Team Support
- Software and Hardware Issues
- Configuring Devices
- Raspberry Pi
- Warranty Requirements
- Application Installation
- Systems Engineering
- Antivirus Software
- Technical Guidance
- Onsite Installations
- User Account Creation
- Installation and Configuration
- Software Support
- Network Repairs and Maintenance
- Remote Support
- Troubleshooting skills
- Troubleshooting and diagnostics
- Technical Support
- Operating systems
- Hardware and software installation
- Hardware troubleshooting
- Hardware Configuration
Certification
- Hardware Parts Repairing, 6 Months, Hi-tech
- Computer Hardware and Server Certification, One year, Web Com Computers
- Computer Hardware and Networking Certification, One month, Web Vision Computers
Personal Information
- Father's Name: Sh. Mange Ram Jangra
- Date of Birth: 06/30/86
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Punjabi
Languages
Hindi
First Language
English
Elementary (A2)
A2
Punjabi
Upper Intermediate (B2)
B2
Timeline
Sr. System Support Engineer (Computer Teacher)
St.Theresa's convent school
03.2015 - Current
Hardware Network Engineer (Smart Class Trainer)
Class Teacher Learning System Pvt.Ltd
04.2010 - 03.2015
Customer Support Engineer
KaizenCare Services Pvt.Ltd (IBM)
01.2009 - 03.2010
10th -
12th -
BCA -
Chaudhary Charan Singh University
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