Imtiyaz Ahmed

• Providing level 3 support to various incidents and escalations related to Zscaler products ZPA and ZIA
• Educating customer to follow best practices related to ZPA/ZIA implementation.
• Drafted documentation on tutorials and FAQs to eliminate unnecessary service calls and avoidable user errors.
• Collaborated with vendors and developers to resolve complex technical issues and recurrent fault's.
• Updated software versions with patches and new installations to close security loopholes and protect users.
• Contributed to knowledge base by creating and maintaining articles and other technical documents.
• Resolved customer reported incidents in a timely manner, while ensuring customer satisfaction.
• Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.

• Managing Network and Security Infrastructure, which includes Fortinet and Juniper firewalls
• Troubleshooting various reactive incidence, implementing emergency and scheduled changes on the firewalls
• Providing Branch-SDO services through cloud orchestrator device (CXD's) for various customers in a cloud Environment.
• Identified opportunities to improve network, application and cloud security through implementation of secure frameworks.
• Assisted with developing training materials to cover organizational policies, procedures, tools and monitoring requirements.
• Monitored systems for indications of threats, security breaches or intrusions.

Worked as Network Engineer.

• Managing Network and Security Infrastructure, which includes Cisco Router, Switch, Palo Alto/Fortinet Firewalls.
• Troubleshooting various reactive and proactive incidence, implementing emergency and scheduled changes.
• Determining the root cause for a repeated incident.
• Performed preventive maintenance of networking hardware and related software.
• Managing firewalls (Vyatta-Brocade) in a cloud environment (soft-layer)
• Monitored system performance to promote network speed, availability and reliability.
• Educated and trained personnel on new technologies.

• (RIMS-Engineer) for client General Electrics.
• Managing Network and Security Infrastructure, which includes, Router, Switch, Firewalls & Load-Balancers
• Verifying the standard configuration of various networking devices and taking corrective actions if the Configurations does not match with the given standards
• Troubleshooting various reactive and proactive incidence, implementing emergency and scheduled changes.
• Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
• Monitored system performance to promote network speed, availability and reliability.