Ina Passi

• Supervised a team of quality control advisors, ensuring adherence to company standards and regulatory requirements
• Conducted regular audits and inspections, identifying areas for improvement and implementing corrective actions
• Led quality assurance initiatives for customer service operations, resulting in a 20% improvement in customer satisfaction scores
• Analyzed customer feedback data to identify trends and areas for improvement, leading to a 15% reduction in service-related complaints
• Collaborated with customer service managers to create training programs that improved agent performance and reduced error rates by 15%
• Provides regular quality reports to senior management, influencing strategic decisions that enhance service quality.

• Conducted comprehensive quality audits of customer service interaction, identifying gaps and recommending corrective actions
• Streamlined quality monitoring processes, reducing review time by 30% while maintaining accuracy and thoroughness
• Trained and mentored junior analysts fostering a culture of continuous improvement and high standards.

• Results driven tele sales representative with 2 years of experience in outbound and inbound sales
• Proven ability to meet and exceed sales targets, build strong customer relationships and close deals in a fast-paced environment
• Skilled in persuasive communication, objection handling, and maintaining high levels of customer satisfaction.

Grade: Grade B