Dynamic Technical Writer with a proven track record at TIAA Global Capabilities, adept in Agile methodologies and skilled in Power Apps and SharePoint. Successfully led the creation of a documentation portal, enhancing access and collaboration across teams. Strong communicator with a focus on delivering high-quality, user-friendly documentation that meets compliance standards.
Overview
9
9
years of professional experience
Work History
Technical Writer
TIAA Global Capabilities India PVT LTD
09.2023 - Current
Expert in applying Agile principles to deliver project requirements in iterative sprints, maintaining version history and comprehensive documentation throughout the development lifecycle.
Experienced in creating a wide range of documents such as runbooks, Power App documentation, and application overview documents—each uniquely tailored to meet the specific demands and technical requirements of various projects.
Led the development of a SharePoint-based documentation portal for the department, streamlining access to categorized user guides, FAQs, and installation manuals, with governance and lifecycle policies embedded for version control and document ownership.
Developed a custom Power App integrated with SharePoint to automate document intake, assign unique document IDs, track lifecycle stages, and prevent duplication—enabling real-time data updates and seamless collaboration across six technical teams.
Designed reusable document templates for technical writing (including administrator, end-user, and engineer-specific formats) that improved consistency, reduced ramp-up time, and aligned with compliance standards.
Proficient in documenting and capturing complex technical information based on SME input, system behaviour, and client requirements, ensuring timely delivery and high accuracy.
Advanced proficiency in MS Office, Google Docs, Confluence, and Adobe tools, leveraging them for streamlined, scalable documentation processes.
Skilled in writing software documentation based on technical specs, user flows, and hands-on testing.
Regularly contribute to document quality standards through peer editing and reviews, ensuring clarity, accuracy, and alignment with established style guides.
Strong ability to research, structure, and synthesize technical content into user-friendly and insightful documentation.
Project: (Complete technical writing department)
Assistant Engineer
Nala Robotics LLP
04.2022 - 06.2023
Handling team to 5 members of technical writers.
Using ONSHAPE for design and develop concept and reviewing the same.
In charge for all mechanical assembly and documentation works (SOPs, Troubleshooting Guides, user Manuals, Technical Specifications, standard operating procedures, and work instructions of the system Service manuals, installation guides, and product documents)
Installation and Commissioning of various automations with work instruction document and video document for better understanding of end user.
Complete System Documentation, and Process Documentation.
Making concepts and proving concepts (food dispensers, Robotics) Installation of robots and Cobot All types of mechanicals assembles
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support Cross functional teams, and well versed with Document Development Life Cycle
(DDLC) and Software Development Life Cycle (SDLC).
Freelancer for different forms
03.2021 - 04.2022
Documentation and Installation of assembly machines (imported from China) 200 parts per minute.
Creating Flow charts and procedure and SOPs for whole Assembly machines
Weekly and monthly reports generating Gap analysis and brainstorming Using POWER BI to generate reports and analysis
Special purpose machine Projects handling for dispensers and spray units.
Undertaking new projects for dispensers and spray Commissioning and installation of projects from scratch to finishing as per requirements and creating work instruction documents. Maintaining and breakdowns of all types of machines (S.P.M, CAM, CAM FOLLOWER M/C) and creating Required Quality and maintenance documents.
SAP MM Module
Assistant Engineer
Amarrrraja Batteries PVT LTD
02.2020 - 03.2021
Maintaining Proper Work instruction documents for turnkey projects including robotics.
Maintenance and troubleshooting manuals as per requirement
Creating flow charts and process improvement documents
As a Robotic System Engineer, deal with many projects handling robots for reducing man power risks in plant.
Gap analysis and brain storming
5S, TPM, GREEN BELT, BLACK BELT, QCC activities observation
Designing automations projects as per management requirement
Acquired good knowledge about factory/ industrial automation systems and processes in my experience
SAP MM module
Major projects done:
Production Supervisor
Aptar Pharma India PVT LTD
06.2016 - 11.2019
Documentation and Installation procedure for automations such as:
EUROMIST (FOGG PUMP) line and MORITZ Assembly line.
Maintenance and breakdowns manual documents for all machines
Supervise production line operation in accordance with plant policies and procedures.
Maintaining technical documents for Cam mechanisms, path following cam roller mechanism, belt drives, bearings, couplings, motors, Electrical circuits, pneumatic circuits, solenoid valves, pneumatic valves, trouble shooting of cylinders, troubleshooting of circuits, bowl feeders, drives, read switches, Sensors (proximity, photoelectric, photovoltaic, IR beam,), vacuum generators, pick place robot programming (X, Y, Z AXIS), controllers.
Train and coach production line employees. Conduct employee performance reviews.
Responsible for shift schedule to include: work station assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations. Coordinate production start -ups, shutdowns, and changeovers.
Coordinate with Human Resources for appropriate staffing levels.
Schedule and conduct shift meetings.
Responsible for quality control.
Make adjustments as necessary during shift to produce product within specifications.
Reject product outside of specifications.
Operate within standard operating procedures (SOPs) and Job Safety Analysis (JSAs).
Communicate with other Shift Supervisors and Plant Manager.
Ensure a clean and safe work area.
Assist in production as necessary.
Other duties as assigned.by superiors Handling over 80 people shift