Inain Bagdadi

• Provided first-line technical support to customers via phone, email, and live chat, resolving issues efficiently and courteously.
• Assisted customers with troubleshooting hardware and software problems related to [specific products/services].
• Documented all customer interactions and resolutions in the company's CRM system, ensuring accurate and detailed records.
• Collaborated with senior technical support staff to escalate complex issues and ensure timely resolution.
• Conducted product demonstrations and provided basic training to customers on using [specific products/services].
• Contributed to the development of support documentation, including FAQs and troubleshooting guides.
• Participated in regular team meetings and training sessions to enhance technical knowledge and customer service skills.

Key Achievements:

• Recognized for consistently exceeding performance targets for call resolution time and customer satisfaction ratings.
• Received positive feedback from customers for clear communication and effective problem-solving skills.
• Successfully resolved a high volume of technical issues, contributing to a reduction in overall support ticket backlog.
• Actively participated in cross-functional projects to improve internal processes and enhance the customer support experience.

• Taught [physics] in the engineering department - Developed and delivered engaging lectures and practical sessions - Mentored and supported students in their academic journey