Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Inam Ul Hussain Junaid

Bangalore

Summary

Dynamic personality with proven expertise in reservations management and a good foundation in ticketing software, notably Amadeus. Excelled at Travix Leisure and Travel Pvt. Ltd., enhancing customer satisfaction through exceptional complaint handling and empathy. Skilled in fostering professional relationships, demonstrating both strong interpersonal skills and technical proficiency in airline reservation systems.

Overview

14
14
years of professional experience

Work History

IATA Ticketing Agent

Travix
Bangalore
07.2022 - Current
  • Provided prompt, on-time, quick resolution by using Amadeus and Travel Fusion (GDS) with other tools through different channels, like chat, call, and email.
  • Actively learning and implementing knowledge, policies, and procedures to provide effective and efficient resolutions to assist customers.
  • Assisted voluntary and involuntary change and cancellations, refunds, and airline schedule change requests with empathy and tact.
  • Managed customers' complaints and issues for Skyscanner, Budget Air US, CheapTickets, and other brands with empathy and tact, always taking ownership of the problem until resolution.

Guest Support Agent

Kingfisher Airlines
Bangalore
01.2011 - 03.2012
  • I have been a part of the resolution team, resolving customer queries for Kingfisher Airlines related to flight changes, cancellations, expenses, compensation, and providing alternate schedule solutions effectively to enhance customer relations.
  • Provided exceptional front-line customer service for domestic and international travellers via phone, handling up to 100+ queries daily.
  • Demonstrated thorough knowledge of airline policies, travel regulations, and safety procedures, ensuring accurate and timely information.

Education

Bachelor of Commerce -

VS Prasanna Bharati University
Bangalore, India
04-2006

Skills

  • GDS systems and ticketing procedures
  • Customer relationship management
  • Refund processing and schedule changes
  • Airline policy compliance
  • Travel industry expertise
  • Airline reservation systems (NDC)
  • Complaint handling
  • Strong interpersonal skills
  • Empathy and patience
  • Professionalism and courtesy

Accomplishments

Awarded as Star Employee for Quarter 2 - 2024 (Travix)

Timeline

IATA Ticketing Agent

Travix
07.2022 - Current

Guest Support Agent

Kingfisher Airlines
01.2011 - 03.2012

Bachelor of Commerce -

VS Prasanna Bharati University

Similar Profiles

CREATE PROFILE
Inam Ul Hussain Junaid