Inayat Mohammed Panasopkar

• Assisting the General Manager to plan and execute all activities for the smooth functioning of Operation.
• Responsible to manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the guests on a daily basis.
• Ensuring proper coordination with the Regional and Unit Sales teams, ensuring all business blocks are updated properly.
• Establish and maintain seamless coordination with all departments to ensure maximum cooperation, productivity, and guest service systems.
• Ensuring that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations.
• Running the overall Room Division operation, fully accountable for increasing standards and ensuring efficiency of staffs.
• Ensuring guests promises are delivered to achieve customer satisfaction within the framework of set financial targets.
• Responsible for Managing and improving GSS Score, Tripadvisor Ranking and all OTAs Rating.
• Welcoming and keeping very close relations with all VIP guests and respond accordingly to all their needs.
• To be an ambassador of the department and the hotel, in and outside the work place.
• Identifying training needs, develop formal training plans and implement training sessions.
• Ensure norms, procedures and systems for safety and security of guests are followed.
• Ensure that all the statutory requirements for in-house guests are met.

Overseeing Front Office Operations and Partially Housekeeping