Inderjeet Sharma
New Delhi
Summary
- Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
11
11
years of professional experience
Work History
Head of Operations
Nishpra Community Solution Private Limited
Gurgaon
04.2022 - Current
- Oversaw daily operations to enhance service delivery and community engagement.
- Developed operational strategies to streamline processes and improve efficiency.
- Managed team performance through mentoring and skill development initiatives.
- Managed budgets for operations departments and ensured cost-effectiveness.
- Created reports that tracked key performance indicators related to operations objectives.
- Conducted regular meetings with department heads to review progress towards operational goals.
- Coordinated and managed operations activities to ensure all processes ran smoothly.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Oversaw cash flow management to ensure liquidity and stability.
- Led audits and compliance efforts to meet regulatory standards.
- Analyzed financial data to identify trends in revenue, expenses, profitability and other KPIs.
- Prepared monthly management accounts with variance analysis for budgeting purposes.
- Collaborated closely with other departments such as HR, IT and operations to ensure alignment between business objectives and financial plans.
- Presented board meetings with up-to-date financial information enabling informed decision making.
- Created and maintained annual budgets, forecasts and cash flow projections.
- Developed and implemented financial strategies to optimize cash flow, reduce costs, improve operational efficiency and increase profits.
- Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
- Led the preparation and presentation of monthly, quarterly, and annual financial reports to board members and stakeholders.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
CITY MANAGER
SHADOWFAX TECHNOLOGIES PVT. LTD
Delhi-NCR
04.2019 - 03.2021
- Company Overview: Logistic
- Plan and implement the supply chain strategy (Structure, requirements, Operation).
- Identify process bottlenecks and implement solutions in a timely manner; suggest solutions for process improvements.
- Work with a cross functional team to determine best vendors. Maintain strong vendor connections at all stages. Oversaw and motivate the team to increase efficiency.
- Managed team of recruiters and consistently met and exceeded recruiting goals.
- Implemented new tools to streamline recruitment and onboarding processes.
- Expanding the franchise model to have a ShadowFax hub as well as an onboarding center at each location.
- Closely monitoring the performance of every onboarding centre and keep improve their target count.
- To keep track of every single inventory which is in stock or out and make an order accordingly requirements.
- To handle the entire operation including recruitment, inventory, purchase location & vendor management during city expansion as per demand for food, Grocery & Ecom hub vertical until streamline.
- Logistic
- Experience - 3 year
- Skills:- Team(Recruiters) management, Cost reduction, Inventory (Shipping & Receiving) Management, Vendor Management, Documentation, City Expansion-Ecom Hub
Executive- Hub Operation
SHADOWFAX TECHNOLOGIES PVT. LTD
Delhi-NCR
04.2018 - 03.2019
- Company Overview: Logistic
- Establish and direct the Hub's operations to achieve objectives for safety, environmental, quality, cost, delivery and continuous improvement.
- Ensure that Operation is working at the highest possible level of efficiency and implement new processes to improve the operation including the use of technology, Manage cost target results to established standards.
- Execute regular inventory counts and supply audits to monitor shrinkage. Place an order for new supplies based on established needs.
- Responsible for overall reverse and last mile hub operations. Ensure all processes are followed and timely execution of shipments. Effective utilization of Field Executives, Assign routes to field executives for pickups and deliveries.
- To make a Pin-code wise report and assign to delivery executive. Alongside, Keep track of every data either stock in hub or deliver order by delivery executive.
- Logistic
- Experience - 1 Year
- Skills: - Team management, Inventory Management, Vendor Management, Hub operation Management, Transport management, Route & Attendance Management, Stock Management.
Technical Sale Executive
PRIME TECH SOLUTION PVT LTD
Gurgaon
04.2016 - 10.2016
- Develop and maintain relationships with current customers and establish relationships with new customers.
- Provide customer support on various aspects of Service quality.
- Experience - 7 Month
- Skills:- Ability to develop and foster strong relationships over the phone, Sales Calls - Able to formulate sales call plans, conduct calls according to plans, gather information and negotiate terms of sale.
RESERVATION EXECUTIVE
ZOSTEL HOSPITALITY PVT LTD
Delhi (Okhla)
07.2015 - 01.2016
- Create a reservation ticket in the system as per guest information and send the details to the hotel.
- Maintain an inventory of vacancies reservations and room assignments.
- Answer inquiries regarding hotel services and registration by letter by telephone and in person providing information about services available in the community and responding to guest complaints.
- Experience - 7 Month
- Skills: - Created opportunities to maintain repeat-stay guests and good relations between the hotel and new guests.
CUSTOMER RELATION EXECUTIVE
1POINT1 SOLUTION PVT LTD
Gurgaon
05.2014 - 10.2014
- Handled inbound customer service complaints and questions from a variety of customers.
- Input call data into the company database and generated reports for management at the end of the week.
- Maintained a high level of reliability by taking very little unscheduled time off.
- Experience - 6 Month
- Skills: - Maintains a low call time, Proficient in identifying trends from data on a spreadsheet.
Education
10th -
C.B.S.E
12th(Science) -
C.B.S.E
B.tech(ECE) -
M.D.U
Skills
- Team management
- Process improvement & Cost Analysis
- Inventory Management
- Supply Chain Management & Logistics
- Data Analysis & Reporting
- Financial & Budget Management
- City Expansion-Ecom Hub
- Hub operation Management
- Transport management
- Route & Attendance Management
- Proficient in identifying trends from data on a spreadsheet
- Business growth initiatives
- Multitasking
Disclaimer
I hereby declare that the above information furnished by me is true to the best of my knowledge and belief.
Languages
- English
- Hindi
Personal Information
- Father's Name: Ram Singh
- Mother's Name: Usha Sharma
Languages
English
Beginner
A1
Timeline
Head of Operations
Nishpra Community Solution Private Limited
04.2022 - Current
CITY MANAGER
SHADOWFAX TECHNOLOGIES PVT. LTD
04.2019 - 03.2021
Executive- Hub Operation
SHADOWFAX TECHNOLOGIES PVT. LTD
04.2018 - 03.2019
Technical Sale Executive
PRIME TECH SOLUTION PVT LTD
04.2016 - 10.2016
RESERVATION EXECUTIVE
ZOSTEL HOSPITALITY PVT LTD
07.2015 - 01.2016
CUSTOMER RELATION EXECUTIVE
1POINT1 SOLUTION PVT LTD
05.2014 - 10.2014
10th -
C.B.S.E
12th(Science) -
C.B.S.E
B.tech(ECE) -
M.D.U