INDERJEET SINGH
Retrofit Sales Manager
Shahdara
Summary
Obtain a HVAC Mechanical Engineer position to utilize my talent and training in contributing to organizational goals and objectives. Started carrier with customer service professional , adept at managing customer queries and resolving complaints to ensure high satisfaction. Expertise in leading teams, streamlining processes, and improving service standards. Strong communication skills and ability to build long lasting customer relationships. Results-driven Sales Manager with 6+ years of experience , specializing in [B2B Commercial/B2C Residential] markets by expanding dealer networks and consistently exceeding annual revenue targets. Expert in consultative selling for energy-efficient solutions. Quality-focused sales professional with leading high-performing teams to achieve targets. Quick-thinking problem-solver, dedicated to maintaining smooth-running operations through coordination.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Manager- VRV/PA Retrofit Sales
Daikin Airconditioning India Pvt Ltd
07.2012 - Current
- Handling the revamp sales business for VRV, PA, and light commercial in Delhi and Haryana.
- Current responsibility for generating business from sales.
- Regular meetings with clients for getting business.
- Review with channel partners on their inquiry sheet.
- Customize the proposal according to site conditions and customer requirements.
- Prepares project proposal/quotation as per the client’s requirements.
- Close monitoring of all project plans, technical specifications, and other references for the timely completion of the job.
- Prior to the revamp, I handled service delivery for the Delhi branch for VRV and ductable.
- Handled service operations in Noida and Ghaziabad from 2013 to 2015.
- Handled Delhi service operations from 2015 to 2019.
- Handled service operations in Delhi and Gurgaon from 2019 to 2021.
- Prime KPI :-
- Daily review of registered complaints with the team to ensure timely action on customers' concerns.
- Responsible for managing SSD, ASP, and their daily operations.
- Managing the dealers, ensuring effective planning and monitoring of their assigned complaints, and being responsible for implementing corrective actions to achieve the earliest resolution.
- Planning for MSL (minimum stock level) at the branch to fulfill the requirement for managing and resolving timely customer complaints.
- Interacting with the QC team from the factory for any technical assistance required for any product-related issue.
- Conducted regular performance reviews with team members, setting clear objectives, and providing constructive feedback for their professional and personal growth.
- Coordinating with the factory for the training of newly launched products for our own engineers and dealers' technicians to improve service operations and customer service.
- Ensuring customer satisfaction surveys at regular intervals, analyzing results to identify areas for improvement in service delivery.
SERVICE ENGINEER
Blue Star Limited
06.2010 - 07.2012
- VRV site inspection, installation quality check, execution, and commissioning of VRF system and chillers as a part CSG (commissioning service group).
- Visiting the site and observing the parameters of the VRF system and chiller plant to ensure proper functioning.
- Prepares for on-site reports and coordinates with the involved channel partner for any installation flaw corrections as per company standards.
- Supervising the functioning of the HVAC system, troubleshooting the VRF and ductable units, managing complaints, and issuing spare parts for the earliest resolution.
Education
Bachelor in Engineering - Mechanical Engineering
IME (Institute of Mechanical Engineer)
GurgaonDiploma in Mechanical Engineer - Mechanical Engineering
GTB Polytechnic - Board Of Technical Education
DelhiSkills
Sales of VRV/PA/Light commercial product
Managing Sales and enquiry generation
Revenue generation through Retrofit Sales of VRV, Ductable, Cassette & Split units
Managing and expanding channel partners
Technical documentation and Project management
Performance monitoring
Customer's satisfaction
CUSTOM SECTION
- Basic of Air-conditioning and Refrigeration system
- Management training
- Trouble shooting and Installation of VRV system and Ductable Air-Conditioning
- Heat load calculation
- General Safety Training
- Soft Skill Training
Timeline
Manager- VRV/PA Retrofit Sales
Daikin Airconditioning India Pvt Ltd
07.2012 - Current
SERVICE ENGINEER
Blue Star Limited
06.2010 - 07.2012
Diploma in Mechanical Engineer - Mechanical Engineering
GTB Polytechnic - Board Of Technical Education
Bachelor in Engineering - Mechanical Engineering
IME (Institute of Mechanical Engineer)