Indramohan Singh
H No. 220, Phulwariya, Azad Chowk, Gorakhpur UP,UP
Summary
Results-driven Assistant Branch Head with [8] years of comprehensive experience in retail branch banking operations, HNI/UHNI client service, and regulatory compliance. Proven track record as Deputy Branch Manager overseeing daily operations, audit readiness, CASA/TD portfolio growth, and cross-selling wealth products (LI/GI/MF). Adept at driving customer retention, managing multi-functional branch teams of [4+] staff, and maintaining 100% regulatory compliance (RBI guidelines, AML, KYC).
Overview
1
1
Language
1
1
Certification
16
16
years of professional experience
Work History
Assistant Branch Head – Deputy Manager
ESAF Small Finance Bank
Gorakhpur, UP
11.2022 - Current
- Manage daily end-to-end branch operations for an [Urban / Semi-Urban] branch with an active customer base of [3000+] and total CASA book size of [45+] Crores.
- Supervise vault operations, cash limits, and ATM cash replenishments, maintaining zero cash shortages/discrepancies for each quarter.
- Secured Grade A / Low Risk rating in the Annual RBIA and Compliance Review for YoY.
- Reduced customer turnaround time (TAT) at teller counters by [100]% through queue management systems and migrating routine queries to self-service digital kiosks.
- Mentored and managed team of [6] tellers, customer service officer, and welcome desk officers; conducted morning huddles and monthly operational refresher modules to enhance team effectiveness.
- Supported the Branch Head to achieve [100]% of branch business targets by identifying cross-sell opportunities during operational touch points (Fixed Deposits, Insurance, MF & Forex Card).
Teller Authorizer / Deputy Manager
HDFC BANK
Gorakhpur, UP
05.2022 - 11.2022
- Managed end-to-end clearing (CTS), outward/inward RTGS/NEFT transfers, and account opening authorizations (AOF/e-KYC) to ensure compliance and efficiency.
- Resolved complex customer escalations for NRI and HNI accounts, enhancing customer satisfaction by reducing complaint resolution TAT.
- Partnered with the sales team to cross-sell Mutual Funds, SIPs, and Term/Health Insurance to walk-in clients.
- Contucted periodic physical asset verification, locker audits, and dormant account reconciliation.
Banker Customer Experience
IDFC First Bank
10.2019 - 04.2022
Assistant Manager
INDUSIND BANK
12.2018 - 09.2019
Branch Manager
Aarajita Nidhi Limited
01.2011 - 12.2018
Education
Master of Arts (M.A) -
S.V.S University
MeerutBachelor of Commerce (B.Com) -
VBSP University
JaunpurSkills
- Operations & Compliance: Cash & Vault Management, Clearing (CTS / NACH / RTGS / NEFT), Forex Services, KYC/AML & STR Monitoring
- Leadership & Customer Service/TAT: Team supervision (6-10 staff), Escalation management, Turnaround Time (TAT) Reduction
- Digital & Cross-Selling: Digital Onboarding (Tab Banking), Net/Mobile Banking Penetration, Value-Added Cross-Sell (CASA portfolio, Term Deposits, Wealth Products-LI/GI/MF & Forex)
- Audit & Risk Control: Internal/RBI Audit Preparedness, Operational Risk Management, Fraud Mitigation, Suspicious Activity Detection
- Tools & Platforms: Finacle/ Flexcube/ BaNCS/, CRM tools (Salesforce / Lead Management Systems), MS Excel / Power BI
Personal Information
Date of Birth: 1990-02-02
Certification
IRDAI Certification: Life & Non-Life Insurance Certification
Accomplishments
- ESAF BANK: Audit Excellence Award received in Pan India in B Category Branch 2025.
- HDFC Bank: CH award received on Operation Hygiene.
- IDFC FIRST BANK: 7Days 7Product RH Desk January 2021, 5 Ka Punch RH Desk July 2021, Splendid September RH Desk 2021.
- IndusInd Bank: Personalized Diary received from RH Desk, NTB Toper in UP East.
Languages
English, Hindi
First Language
Interest And Hobbies
- Listening Music
- Watching News
Timeline
Assistant Branch Head – Deputy Manager
ESAF Small Finance Bank
11.2022 - Current
Teller Authorizer / Deputy Manager
HDFC BANK
05.2022 - 11.2022
Banker Customer Experience
IDFC First Bank
10.2019 - 04.2022
Assistant Manager
INDUSIND BANK
12.2018 - 09.2019
Branch Manager
Aarajita Nidhi Limited
01.2011 - 12.2018
Master of Arts (M.A) -
S.V.S University
Bachelor of Commerce (B.Com) -
VBSP University