24+ years of strong track record in managing multi locational, multilingual, large
and Diverse Citizen Service Delivery & Ground handling, business development
in B2B, B2C and G2C environment. Exhibit insightful experience in preparation
of citizen’s Charter, Service delivery towards various Bureaucrats, Political
leaders, Court magistrates, celebrities. Hardcore involvement in Business
Planning, Project Management, People Management, Change Management, Cost
effective measures implementation and widespread citizen service delivery
execution in South India. Vividly Organized, takes professional challenges with
exceptional follow-through abilities and detailed orientation, accomplish plan of
business volume vis-a-vis infrastructure and oversee projects, starting from
concept to successful conclusion. Accountable for direction & strategic
management, development of new services, contemplate on alternate revenue
channels through various industry tie-ups & operational functions, along with
revenue performance and its growth (MoM, QoQ, and YoY) . Managing diverse
operational level, interacting with management, both internal & clients, ensuring
superior performance with minimal error rates and augment business for the
organizational future pespect.
Customer Service delivery, Customer experience, Customer retention