Summary
Overview
Work History
Education
Skills
Career Overview
Personal Information
Timeline
Generic
Indranil Chatterjee

Indranil Chatterjee

Business Operations & Customer Service Delivery Head
Bangalore

Summary

24+ years of strong track record in managing multi locational, multilingual, large

and Diverse Citizen Service Delivery & Ground handling, business development

in B2B, B2C and G2C environment. Exhibit insightful experience in preparation

of citizen’s Charter, Service delivery towards various Bureaucrats, Political

leaders, Court magistrates, celebrities. Hardcore involvement in Business

Planning, Project Management, People Management, Change Management, Cost

effective measures implementation and widespread citizen service delivery

execution in South India. Vividly Organized, takes professional challenges with

exceptional follow-through abilities and detailed orientation, accomplish plan of

business volume vis-a-vis infrastructure and oversee projects, starting from

concept to successful conclusion. Accountable for direction & strategic

management, development of new services, contemplate on alternate revenue

channels through various industry tie-ups & operational functions, along with

revenue performance and its growth (MoM, QoQ, and YoY) . Managing diverse

operational level, interacting with management, both internal & clients, ensuring

superior performance with minimal error rates and augment business for the

organizational future pespect.

Overview

21
21
years of professional experience

Work History

South India Head- Business Operations & Citizen Service Delivery

TATA CONSULTANCY SERVICES
Bangalore
08.2010 - 07.2023
  • Managed business operations and citizen service delivery for Passport Seva Project, a national e-governance project under the Ministry of External Affairs
  • Oversaw operations, relationship management, business development, recruitment, administration, employee management, training, cost effectiveness, and maintained relationships with dignitaries and bureaucrats.
  • Represented TCS India in G20 Sherpa Meet- NASSCOM, 2023 Kerala.
  • Consistent Service & Commitment Award Winner since 2013 till 2023.

Senior Manager (Existing Customer Service Delivery and Operations)- Wealth Management Services

Religare Securities Limited
Bangalore
05.2006 - 02.2009
  • Managed existing customer service delivery and operations for wealth management services, including operations management, customer service delivery, manpower management, financial management, and productivity management.

Product Head - Customer Retention and Service Delivery - Up Country Distribution

Karvy Stock Broking Limited
Bangalore
09.2003 - 05.2006
  • Managed customer retention and service delivery for up country distribution, including customer service delivery, operations management, financial management, and manpower management.

Manager- Agency Development

Max New York Life Insurance Company Ltd.
Bangalore
02.2010 - 07.2010
  • Managed agency development for individual, corporate, and HNI clients, focusing on recruitment, training, motivation, assessment, target review, and business procurement.

Deputy General Manager- Business Operations (City Lead)

VFS Global Services Limited
Lucknow
03.2024 - Current
  • Managed business operations and customer service for Schengen, Thailand, Morocco, Japan and UK Missions, ensuring citizen's welfare and satisfaction, ethics in governance, process reforms, transparency in service delivery, commitment towards service excellence, and spearheading operational functionalities.

Education

Bachelor of Commerce (Accountancy Honors) - Accountancy

Calcutta University
Calcutta, India
01.1996 - 1 1998

PGDBM - Business Management

IFIM
Bangalore
01.1999 - 1 2001

Skills

Customer Service delivery, Customer experience, Customer retention

Career Overview

24+ years of strong track record in managing multi locational, multilingual, large and Diverse Citizen Service Delivery & Ground handling, business development in B2B, B2C and G2C environment. Exhibit insightful experience in preparation of citizen's Charter, Service delivery towards various Bureaucrats, Political leaders, Court magistrates, celebrities. Hardcore involvement in Business Planning, Project Management, People Management, Change Management, Cost effective measures implementation and widespread citizen service delivery execution in South India. Vividly Organized, takes professional challenges with exceptional follow-through abilities and detailed orientation, accomplish plan of business volume vis-a-vis infrastructure and oversee projects, starting from concept to successful conclusion. Accountable for direction & strategic management, development of new services, contemplate on alternate revenue channels through various industry tie-ups & operational functions, along with revenue performance and its growth (MoM, QoQ, and YoY). Managing diverse operational level, interacting with management, both internal & clients, ensuring superior performance with minimal error rates and augment business for the organizational future perspective.

Personal Information

Date of Birth: 02/28/76

Timeline

Deputy General Manager- Business Operations (City Lead)

VFS Global Services Limited
03.2024 - Current

South India Head- Business Operations & Citizen Service Delivery

TATA CONSULTANCY SERVICES
08.2010 - 07.2023

Manager- Agency Development

Max New York Life Insurance Company Ltd.
02.2010 - 07.2010

Senior Manager (Existing Customer Service Delivery and Operations)- Wealth Management Services

Religare Securities Limited
05.2006 - 02.2009

Product Head - Customer Retention and Service Delivery - Up Country Distribution

Karvy Stock Broking Limited
09.2003 - 05.2006

PGDBM - Business Management

IFIM
01.1999 - 1 2001

Bachelor of Commerce (Accountancy Honors) - Accountancy

Calcutta University
01.1996 - 1 1998
Indranil ChatterjeeBusiness Operations & Customer Service Delivery Head