Indresh Kumar shah

Career Summary & Growth:

Promoted through three sequential roles within the same process (Team Member -> Senior Team Member -> Officer, Team Developer) based on exceptional fraud adjudication accuracy, deep technical knowledge of dispute rules, and natural leadership capabilities. Currently serving as the team's Subject Matter Expert (SME), positioned directly below the Team Leader.

Key Responsibilities:

• End-to-End Case Investigation: Manage the complete, backend lifecycle of credit card fraud claims from initial creation based on customer complaint details through to final resolution.
• Adjudication & Decisioning: Conduct deep-dive investigations to determine claim validity; exercise independent judgment to pay or deny claims based on evidence and compliance policies.
• Chargeback & Dispute Processing: Analyze transaction data to determine chargeback eligibility, executing technical chargebacks and pre-arbitration procedures for both Visa and Mastercard networks.
• Financial Adjustments: Issue Temporary Service Provisions (TSP), apply provisional credits to customer accounts, and process merchant credit rebills when funds are successfully recovered.
• Subject Matter Expertise (SME): Serve as the team's designated SME (positioned directly below the Team Leader), providing technical guidance on complex dispute regulations.
• New Hire Training: Lead the onboarding, training, and mentorship of new hires to ensure operational accuracy and alignment with fraud compliance standards.
• Fraud Reporting: Compile and analyze fraud data to generate operational reports on claim trends and resolution metrics.