Indu Priya Saragada
Analyst- Specialist
Hyderabad
Summary
Proactive at heading off issues in operations, workflow and production. Led and worked with leadership on various initiations. Cultivates rapport with individuals to optimize project goals and output with Skills to work under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Analyst - Specialist
Deloitte Support Services India Private Limited
Hyderabad
11.2019 - Current
- Analyzed solutions based on customer requirements.
- Coordinated with leadership on various Initiations.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Analyzed data to coordinate installation of new systems or modification of existing systems.
- Collaborated with clients to define solution requirements.
- Interacted with clients to resolve issues and answer software-related questions.
- Conducted and supported implementation delivery with client and internal departments.
- Recommended development of plans for systems development and operations.
- Authored documentation for system configuration and troubleshooting.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
Manual Tester
Atos Syntel
Chennai
10.2018 - 10.2019
- Debugged problems and identified corrective actions.
- Pursued professional development opportunities to learn new testing tools and test strategies.
- Worked extended hours when necessary to meet deadlines.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked with clients and different teams to understand the requirements.
- Helped the mentors with the training process of junior batches.
- Generated daily reports for the project.
Education
Master of Computer Applications -
Vellore Institute of Technology
Vellore 07.2016 - 05.2018
Bachelor of Computer Applications -
Gandhi Institute of Technology And Management
Visakhapatnam 07.2013 - 04.2016
Skills
System upgrades
MS Office
Excellent Communication
Teambuilding
Cultural Awareness
Client requirements
Software Development
Workflows and queries
Technical Support
Operations oversight
Accomplishments
- NCC Cadet and served as a Sergeant.
- National Volleyball player.
- Won the best NSS Volunteer award in college.
Timeline
Analyst - Specialist
Deloitte Support Services India Private Limited
11.2019 - Current
Manual Tester
Atos Syntel
10.2018 - 10.2019
Master of Computer Applications -
Vellore Institute of Technology
07.2016 - 05.2018
Bachelor of Computer Applications -
Gandhi Institute of Technology And Management
07.2013 - 04.2016