Infant Augustine.A

Senior Process Executive (Banking and Lending)

Cognizant

8 2022 - Current

Loan Processor & tax researcher & Quality check (QC)- Being part of the offshore team (client facing is in United State), performed loan processing & tax research procedures and documentations including payment for Real estate tax.
Review loan documents & process transactions according to SLA.
Review & Verification of documents like: - Credit Report, employment history, title commitment, property appraisal.
I have worked for US mortgage bank .
Verify Lien Information.
Procurement of tax information and timely payments and maintenance of taxes.
Research and maintain correct customer database.
Ensure Service Legal Agreement(SLA) and set targets are achieved.
Also performed different tax payment process like delinquent, Supplementary, Refund, Exemption, Missing parcel etc.
Also performed end to end tax research for bank from initial to completion stage of research by communicating with client directly.
Support internal & external customers with queries & complains regarding loan service. Performed and documented payments with the client to understand the Real estate tax bill (memo bill).
Assist in answering tax collector/assessor calls and emails for retail divisions. Manage large amounts of outbound calls in timely manner.
Performed and evaluated payments by verifying by client documents to check if assessments year taxes are paid in full or partially.
Worked on documentation like future payments for assessments year.
Performed Quality check for loans which focuses on any issues/errors on payment process.