Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Languages
Timeline
Generic
INFANT KISHORE

INFANT KISHORE

Accounts and Fianacial Analyst
Bangalore,Karnataka

Summary

Sr IBM cloud RSET Billing Analyst Performance driven professional with 10 years of experience targeting Senior Level Assignments - Accounts & Finance To seek a challenging position which demands the best of ability in terms of technical and analytical skills, which would help in broadening and enhancing current skills and knowledge. Currently working as Senior IBM cloud RSET Billing analyst at IBM, also process lead at Capgemini and also worked as Transaction process and general accounting ops analyst at ACCENTURE.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
6
6
Certification

Work History

Cloud Support Engineer

IBM India Private Limited
Bangalore, Karnataka
05.2021 - 05.2023
  • Handled IBM Cloud account customers, their data base and maintaining of them in shared point.
  • Created and deleted IBM customer cloud account billed their invoices and usages of customers subscriptions of IaaS, PaaS and SaaS.
  • Handled 20% customers credits, Done Credit collection efforts 3 times for 7 consequent days for each nonpayment or inactive customers.
  • Done Credit analysis and issued credits to customers.
  • Solved 30 customer queries per day related to their subscriptions, billings, Invoices, transactions and IBM cloud account using IBM billing software's and dashboards.
  • Resolved problems, improved operations and provided exceptional service.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Pre and Post billing adjustments of customer true ups and overages.

Process Lead

Capgemini India pvt ltd
Bangalore, Karnataka
09.2020 - 05.2021
  • Applied unapplied cash in web collect and in NetSuite.
  • Done Field order analysis for 100's payments and receipts by using power BI software and Micro strategy(café) in AWS for NBCU client (National Broadcasting company) EMEA and UK.
  • Monitoring work done by team and reporting to on-shore as well as off-shore team.
  • Trained team of 7 members on new process and allocated work.
  • Reconciled debit and credit transaction in café under AWS
  • Extracted GL report from SAP and done analysis of rate, region and currencies for correction.

Transaction Processing Analyst

Accenture solutions Pvt ltd
Bangalore, Karnataka
03.2015 - 08.2020
  • Handled all countries, and managed end-to-end process like Projects setup, project life cycle, Maintenance, Order entry to Billing,
  • T&M movement, entering rates, generation of invoice and revenue, interface of revenue and invoice and project closure for oracle consulting line of business.
  • Customer Profile, order and data created, managed and deleted in Management tools like SAP, CMD and MDM.
  • Validated general ledger in SAP, did reconciliation of payments made to vendors on daily basis.
  • Reviewed and forecasted collection from customers on monthly basis.
  • Created Franchisees account and updated correct banking details as per EFT Form and did Void in SAP sent by void cheque sent from customers.
  • Cheque to retrieve money on weekly basis.
  • Created Contracts for stores as per Legal Document
  • Been part of pilot team successfully completed remote KT also brought process to live as well as stabilizing in Carry out billing, collection and reporting activities according to bill cycle.
  • Provided support in audits, closing books of accounts and generating financial reports.
  • Managed billing, accounts receivable entries, account analysis and revenue collection.
  • Assisted manager in business operations and Finance Manager in managing daily banking requirements & performing bank reconciliation of intercompany accounts & branches.
  • Prepared and submitted MIS & ageing reports in order to provide feedback to top management reports.
  • Handled credit management by analyzing Credit worthiness of corporate and individual Telefonica clients based on historical transactions to change credit score once payment of all dues is cleared.
  • Updated Operation excellence, Daily dashboards, ETY, FTY, FMEA.
  • Created dashboard and monthly control framework reports.
  • Maintained Productivity, utilization, GPH Tracker for Team
  • Projects: Been Part of Digi Kron project with 6.1 m USD savings over period of contract also, U perform project which helped new joiner to have self-learning material once they are hired to team.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Volunteered at local community organizations, providing assistance with day-to-day operations.
  • Paid attention to detail while completing assignments.
  • Skilled at working independently and collaboratively in team environment.
  • Delivered services to customer locations within specific timeframes.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Resolved problems, improved operations and provided exceptional service.

Cashier

Nuance Group of India PVT Limited, Bangalore International Airport
Bangalore, Karnataka
11.2013 - 10.2014
  • Retail duty free company which is under customs excise duty
  • Led day-to-day operations while adhering to custom rules and regulation of India and foreign countries.
  • Administered currencies like 1000's of US dollars, British pounds (sterling pounds), Euros, UAE dirhams, Saudi riyals, Australian dollars, Swiss franc, Malaysian ringgits, Indian rupees in lakhs and Singapore dollars.
  • Used SAP for updating passenger/customer data, while, implementing rules of other countries
  • Steered in selling products and services to customers.
  • Set up new sales displays each week with fresh merchandise.
  • Processed refunds and exchanges in accordance with company policy
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Welcomed customers and helped determine their needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Billing Coordinator

Glopore IM services pvt ltd
Bangalore, Karnataka
03.2013 - 09.2013
  • It is IT service company which provides services like digital items, engineers, DigiBoard's to Pearson, Zee and Digi schools
  • Used excel and other tools for updating Zee and Pearson school documents.
  • Managed various documents by processing school documents like Tata, Pearson, Digi-class and Zee schools to finance team and other engineers' claims.
  • Conducted follow-up with engineers and school clients.
  • Administered Petty cash entry, Apollo stock auditing, sun network stock auditing and companies fixed asset auditing in Tally ERP 9 and
  • Filed Infosys e-tax returns.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Organized accounts for financial audits and supported audit process.
  • Managed activities of 100 engineer staff processing 1000 of payments each week.

Education

Master of commerce - Finance

Karnataka state open university
05.2014

Bachelor of Commerce - Finance and Accounts

St. Aloysius degree college
12.2011

Skills

  • TOP SKILLS
  • SoftLayer IBM CLOUD Ubuntu SAP Citrix NetSuite Power-BI Tally 90 ERP MS Office Suite
  • Microsoft Excel Microsoft PowerPoint Access outlook HCL notes Power BI SQL developer, Minitab
  • MS strategy (Cafe) AWS Web access and web collect Vivo Corp Citrix MDM Atlis
  • Full Professional Proficiency
  • Kannada
  • Native or Bilingual Proficiency
  • Hindi
  • Tamil
  • Elementary Proficiency
  • Telugu
  • Limited Working Proficiency

Accomplishments

    Top Performer

    Core Value Champion Award |

    Encore Awards
    Face of Accenture

    Client data protection Award
    Delivering Excellence

Additional Information

  • CERTIFICATES , UI Path Automation (08/2018 - 10/2018) From Besant technologies Automation Anywhere (08/2018 - 10/2018) From Besant technologies Lean Six Sigma green belt (08/2022 - 09/2022) From Skill nation Lean Six Sigma Green and Black belt (10/2022 - Present), Achievements/Tasks Achievements/Tasks Achievements/Tasks Page 3 of 3 HONORS AND AWARDS , Top Performer Core Value Champion Award | Encore Awards Face of Accenture Client data protection Award Delivering Excellence

Certification

UI Path Automation from Besant technologies

Languages

English
Advanced (C1)

Timeline

Cloud Support Engineer

IBM India Private Limited
05.2021 - 05.2023

Process Lead

Capgemini India pvt ltd
09.2020 - 05.2021

Transaction Processing Analyst

Accenture solutions Pvt ltd
03.2015 - 08.2020

Cashier

Nuance Group of India PVT Limited, Bangalore International Airport
11.2013 - 10.2014

Billing Coordinator

Glopore IM services pvt ltd
03.2013 - 09.2013

Master of commerce - Finance

Karnataka state open university

Bachelor of Commerce - Finance and Accounts

St. Aloysius degree college

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INFANT KISHOREAccounts and Fianacial Analyst