Inigo S
Chennai
Summary
Results-oriented Business Process Team Lead with 4 years of experience in identifying business processes improvements, sales & marketing and analyzing customer needs. A certified Business analyst, Keen on leveraging knowledge in business analytics with excellent analytical & problem solving skills.
Overview
5
5
years of professional experience
Work History
Business Process Team Lead
Tata Consultancy Services
11.2022 - Current
- Drafted statement of work for the seasonal process inside the project & assisted my team members by ensuring the project goes well on for BAU.
- Maintained the performance data of team members in terms of productivity, Quality & aspirations.
- Weekly/Monthly/Quarterly Governance calls with clients to review the team performance and other business metrics.
- Delivered status reports to stakeholders for budgeting and planning
- Coordinating with stakeholders and line managers on department performance and KPIs.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Senior Academic Counsellor
Vedantu Innovations
03.2020 - 04.2021
- Awarded as 'Vedantu Acheiver' thrice during work tenure for attaining more than monthly sales target
- Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs
- Built and managed accurate sales pipeline to maintain high volume of activity, including social selling, emails and outbound calls
- Collaborated with marketing and sales team to increase brand awareness and uncover new leads
- Increased customer base and gross profit by 40% through effective lead generation.
Business Development Executive
Extramarks Education
04.2019 - 12.2019
- Directed customer leads to connections department for further assistance
- Employed consultative approach to assess customer needs and business challenges
- Delivered products to customer locations within specific timeframes
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Coached sales associates on product knowledge by using wide variety of training tools.
Education
MBA - Business Analytics
Loyola Institute of Business Administration
09.2024
Professional Business Analyst Certification -
Simplilearn
08.2023
Business Analysis Techniques for Business Transformation -
Linkedin
11.2022
SDLC Methodologies -
Udemy
08.2021
B.Tech- Information Technology -
Sri Shakthi College of Engineering And Technology
05.2017
Skills
- Business Analysis
- Python
- SQL
- Tableau
- JIRA
- Power BI
- MS Excel
- Requirement Analysis
- Requirement Gathering
- Agile methodologies
- Elicitation
- Product demonstration
Websites
Languages
English
Tamil
Hobbies and Interests
- Books
- Travel
- Music
Projects
End to End Analysis of Online Agriculture Product Store Business, Involves 45 stages starting from BPM, SWOT, Feasibility analysis, gap analysis till project closure document. Used all kinds of use case, activity diagram, SDLC Methodologies including agile and scrum models.
Timeline
Business Process Team Lead
Tata Consultancy Services
11.2022 - Current
Senior Academic Counsellor
Vedantu Innovations
03.2020 - 04.2021
Business Development Executive
Extramarks Education
04.2019 - 12.2019
MBA - Business Analytics
Loyola Institute of Business Administration
Professional Business Analyst Certification -
Simplilearn
Business Analysis Techniques for Business Transformation -
Linkedin
SDLC Methodologies -
Udemy
B.Tech- Information Technology -
Sri Shakthi College of Engineering And Technology
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