Insha Afreen
New Delhi
Summary
Seeking a challenging position in a reputable organization to expand and utilize my learning, skills and knowledge. Possess excellent communication skills and have an eye for detail. Flexible to work in any environment as required.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Analyst (Managed Services)
Phreesia India Private Limited
New Delhi
11.2023 - Current
- Act as a primary point of contact for client communication throughout the project lifecycle
- Address client queries and concerns regarding the software Connect Sender project promptly and effectively
- Provide clear and accurate responses to client queries via email, phone calls, or other communication channels
- Escalate complex queries or issues to the appropriate stakeholders for resolution
- Solicit feedback from clients and incorporate it into future project iterations or improvements
- Managed client relationships and tracked sales processes using Salesforce
- Handled document management and digital signatures to streamline workflows
- Identified opportunities for process improvements across the organization.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Identified needs of customers promptly and efficiently.
Senior Customer Care Executive
Teleperformance (Internally transferred from FIS)
05.2022 - 11.2023
- Maintaining hierarchies, handled escalation and feedback within the given TAT
- Act as POC for complaints / Feedback's via emails and calls
- Worked as Representative, a liaison between business and customers(US/UK market engaged in direct live communication, both(inbound and outbound)
- Working closely with legal and compliance team for advice and avoid escalation
Representative
Concentrix Daksh India Private Limited
Gurugram
08.2021 - 02.2022
- Developing, Maintaining client relationship by providing excellent service
- Act as POC of contact for customer for their query, complaints and feedbacks
- Worked for US market and handled onboarding of the customers
- Revenue generation by demonstrating products, helping in upsell.
Education
Masters In Human Resource Management -
Jamia Millia Islamia
New Delhi, India06.2022
Bachelor of Science - Chemistry
Veer Kunwar Singh University
Skills
- MS Office
- Customer Service
- Networking
- Critical Thinking
- Patience
- Result Oriented
- Analytical Approach
- Client Management
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
- Portuguese, Limited Working Proficiency
Hobbies and Interests
- Sketching
- Paintings
- Calligraphy
- Physical fitness
- Travelling
- Cooking
- Dance
Certification
- Certificate in Portuguese.
- Excel Essential Training.
- Public Speaking: Find your Confidence.
Timeline
Analyst (Managed Services)
Phreesia India Private Limited
11.2023 - Current
Senior Customer Care Executive
Teleperformance (Internally transferred from FIS)
05.2022 - 11.2023
Representative
Concentrix Daksh India Private Limited
08.2021 - 02.2022
Masters In Human Resource Management -
Jamia Millia Islamia
Bachelor of Science - Chemistry
Veer Kunwar Singh University
- Certificate in Portuguese.
- Excel Essential Training.
- Public Speaking: Find your Confidence.
Similar Profiles
Saurabh Kumar SinghSaurabh Kumar Singh
Sr. Solution Specialist at Noventiq Services India Private Limited(Former Softline Services India Private Limited)Sr. Solution Specialist at Noventiq Services India Private Limited(Former Softline Services India Private Limited)
DEBAJIT HAZARIKADEBAJIT HAZARIKA
SENIOR ENGINEER-PRODUCT SUPPORT at GAINWELL COMMOSALES INDIA PRIVATE LIMITED (FORMERLY TRACTORS INDIA PRIVATE LIMITED)SENIOR ENGINEER-PRODUCT SUPPORT at GAINWELL COMMOSALES INDIA PRIVATE LIMITED (FORMERLY TRACTORS INDIA PRIVATE LIMITED)
JAMUNA TRIPURAJAMUNA TRIPURA
Software Engineer at TOSAL INDIA PRIVATE LIMITED at VALEO INDIA PRIVATE LIMITEDSoftware Engineer at TOSAL INDIA PRIVATE LIMITED at VALEO INDIA PRIVATE LIMITED