INSHA BHAT
Team Leader
Srinagar,JK
Summary
Results-driven educational counselor with over 15 years of experience specializing in student guidance, admissions processes, and team leadership. Expertise in managing high-performing teams and implementing innovative strategies that significantly boost student admissions and enhance satisfaction rates. Proven track record in delivering exceptional career counseling and developing effective outreach programs, particularly within the edtech sector. Committed to enhancing educational accessibility and empowering students to achieve academic and career aspirations within a forward-thinking organization focused on transforming educational experiences.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Team Leader
Vedantu Learning Centre
04.2024 - 10.2025
- - Managed a dynamic team of education consultants in admissions
- - Guided students through competitive exam preparation
- - Developed strategies to meet and exceed monthly targets
- - Involved in cold calling to generate leads
- - Achieved significant growth in revenue and student admissions
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Assisted in recruitment to build team of top performers.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
Team Leader
Akash Educational Service Limited
12.2019 - 03.2024
- - Led a team of 10-12 in student counselling for career guidance
- - Organized seminars and outreach programs to enhance awareness
- - Conducted cold calling and counselling sessions to boost admissions
- - Developed reports for senior management based on team activities
- - Achieved a 20% increase in admissions with high satisfaction scores
Student Counsellor
Apex Coaching Centre
02.2015 - 02.2019
- Enhanced student well-being by providing individualized support and guidance through regular counseling sessions.
- Participated in ongoing professional growth opportunities like conferences, workshops, and webinars to stay current on best practices in the field of school counseling.
- Assisted students in setting realistic academic goals, creating action plans to achieve them, and monitoring progress towards those goals over time.
- Promoted a positive school culture by organizing workshops on topics like stress management, time management, and effective communication skills.
- Fostered strong relationships with community organizations to enhance the range of resources available for supporting student growth both inside and outside the classroom.
Senior Academic Counsellor
Apex Coaching
02.2015 - 02.2019
- - Conducted one-on-one and group counselling sessions
- - Collaborated with faculty to adjust timetables according to exams
- - Supervised cold-calling team and trained on counter techniques
- - Assisted admissions team with mock tests and demo classes
- - Streamlined documentation processes improving efficiency by 30%
Education
M.A - Sociology
01-2016
Bachelor of Arts (B.A) - Sociology
01-2016
Skills
Team leadership
Collaborative teamwork
Project scheduling
Team engagement
Analytical problem-solving
Coaching and mentoring
Quality improvement
Documentation and reporting
Client service
People management
Team building
Timeline
Team Leader - Vedantu Learning Centre
04.2024 - 10.2025
Team Leader - Akash Educational Service Limited
12.2019 - 03.2024
Student Counsellor - Apex Coaching Centre
02.2015 - 02.2019
Senior Academic Counsellor - Apex Coaching
02.2015 - 02.2019
Kashmir University - Bachelor of Arts (B.A), Sociology
Kashmir University - M.A, Sociology