Insha Parveen
Delhi
Summary
International Customer Service Representative with a successful history at Amazon, specializing in complaint resolution for North American and U.K. customers. Demonstrates exceptional skills in active listening, empathy, and building customer trust, leading to improved customer satisfaction rates. Knowledgeable about North American culture. Effectively applying the skills learned from psychology about human behavior and thinking processes.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Amazon India Development centre
Noida
10.2022 - 11.2024
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Contacted customers about potential service upgrades, new services and account changes.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Analyzed customer feedback and identified areas of improvement in the product support process.
- Recommended, selected and located merchandise based on customer desires.
Education
High School -
Butler Memorial Girls School
17 Boulevard Rd, Delhi 110054Bachelor of Arts - Psychology
Delhi University (SOL)
5 Cavalry Lines University Of Delhi, New Delhi, DeSkills
- International customer support
- Complaint resolution
- Product support
- Invoice management
- Active listening
- Empathy and emotional intelligence
- Negotiation tactics
- Contact follow-up
- Written and oral communication skills
Affiliations
- A person with a creative mind, interested in Art made through different mediums like charcoal, paints and graphite.
- Interested in literature, reading and writing.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- Received recognition for meeting the goals and exceeding targets set within the job role.
Timeline
Customer Service Representative
Amazon India Development centre
10.2022 - 11.2024
High School -
Butler Memorial Girls School
Bachelor of Arts - Psychology
Delhi University (SOL)
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