Inus Shaikh

- Collections - Support Team

• Creating service tickets for real-time orders received in customer portals
• Maintaining an SLA of 2 hours.
• Managing Stakeholders - Coordinated stakeholder meetings to align with process objectives.
• Sending daily reports to stakeholders and senior management.
• Preparing monthly MIS reports.
• Managing multiple supporting mailboxes and additional activities
• Trained new employees to meet job requirements.

- Customer Service.

• Handled incoming calls and directed callers to appropriate department
• Resolved customer inquiries in a timely manner while adhering to service level agreements.
• Maintained positive working relationship with fellow staff and management.
• Resolving disputes between doctors and policyholders through effective communication and transparency.

- C I B - WCOB (Sep 2015 – Sep 2016) (Corporate KYC)

• Completing KYC of the companies that are trading in India as per SEBI guidelines
• Updating documents submitted by Custodian in the system
• Veryfing company information through documents & internet
• Co-ordinating with other teams for data accuracy and update required changes.
• Maintained accurate records of all data collected during analysis processes.

- Freedom Mortgage

• Working on inbound calls, as well as making calls to other teams in case of discrepancies.

- Assurent (DTE)

• Verifying mortgage documents with information available in the system.
• Updating and moving documents into their specific categories.

- Schlumberger (QC department)

• Working on real-time journey tickets, identifying mistakes, and violations of rules as per the process guidelines
• Rating the ticket as good and bad, and notifying the approver and creator of the ticket.
• Ensured compliance with company safety regulations are followed in the process
• Managed tickets for multiple countries while maintaining attention to country specific details.