Ipsa Mohanta

• Led Digital Transformation Programs Drove enterprise-wide adoption of cloud, automation, and AI solutions such as AI/ML, NLP technology, delivering efficiency gains and cost savings.
• Directed RFP/RFI Processes Aligned proposals with business goals, securing multimillion-dollar contracts through clear stakeholder communication.
• Implemented Process Assessment Frameworks Applied gap analysis, benchmarking, and predictive analytics to identify automation opportunities, streamline workflows, and enhance customer experience.
• Designed AI-driven metrics frameworks to measure scale and adoption.
• Championed adoption of Agentic framework and solutions, enabling autonomous AI-driven decision-making and accelerating enterprise transformation

• Identified automation, digitisation, and innovation opportunities to streamline operations and enhance customer experience.
• Monitored implementation progress, validated deliverables against requirements, and ensured alignment with strategic goals.
• Collaborated with technical teams to translate business requirements into AI/ML solutions.
• Prepared business cases and cost-benefit analyses for AI-first initiatives.
• Managed innovation forums and ensured execution readiness for transformation projects.

• Acted as PMO for AI/automation projects, conducting current state assessments and cost-benefit analyses.
• Deployed RPA and intelligent automation at scale, reducing COPQ and improving customer experience.
• Proposed and implemented GenAI solutions (call summarization, sentiment analysis, real-time KYC).
• Managed transformation roadmaps and change management initiatives.
• Use Case Description

Call Summarization & Sentiment Analysis of Customers

Deploying a Gen AI tool that can perform call summarisation, sentiment analysis, and other related tasks.

GenAI algorithms analyse customer feedback and sentiment in real time, enabling businesses to proactively address concerns and improve.

Help Desk.

Devise a GenAI solution that is integrated with the agent's email box.

GenAI can analyse incoming customer emails and fetch the data from the ERP and suggest solutions

This solution is drafted in the email inbox, which the agent can validate from their end and send across to the customer.

Real-time KYC & Document Analysis in Banking

Extract and validate information from ID proofs, income statements, and other documents using GenAI and OCR.

Digital Transformation

• Study the client landscape, understand their pain points, and identify automation opportunities in the business and IT processes, and conduct the intelligent process discovery through Celonis, thereby generating the assessment reports, as-is process maps, and time and motion study analysis.
• Automated healthcare processes, saving £0.7M in manual hours.
• Prepare automation use cases, proofs of concept, and success stories to pitch to the customer.
• Solutioning to RFP
• Maintained clear and proactive communication with customers throughout the RFP process, managing clarifications, Q&A, and solution presentations.
• Produced comprehensive proposal documentation that emphasised differentiated value, cost optimisation, and innovative service offerings.
• Assisted customers during evaluation by delivering tailored data, product demonstrations, and customised solution recommendations.

Studied client landscape and implemented end-to-end cyber security solutions to enhance overall security posture.

• Led digital transformation initiatives as a security analyst
• Evaluated and analysed customer landscape to prepare business case and plan process road map for digital transformation.
• Successfully applied RPA, OCR and other Automation techniques to optimise the Order Management process to achieve $1 M of additional revenue
• Optimised business processes using process mining tools, achieving annual savings of $0.2 million across multiple areas.

Take ownership in the deal bidding process and responding to RFPs for the info security large deals with proven negotiation skills and influencing abilities

• Managed escalations, variations, and complexities in projects, negotiating and building relationships with clients and internal stakeholders to ensure project success
• Worked with 3rd party vendors to achieve sales, build brand, develop network, and meet profit targets
• Client Relationship Manager

Optimised ticket resolution time using Lean tools and techniques such as 5S, PDCA, and Value Stream Mapping, leading to a 10% improvement in customer bottom line

• Streamlined operations of customer service centre through Lean Six Sigma tools such as fishbone analysis and 5 Whys, resulting in a 40% reduction in ticket inflow and improved customer NPS score
• Applied project management frameworks and Lean methodology to enhance clients' IT processes
• Optimised business processes using Lean principles to enhance efficiency.