IPSITA DAS
Office 365 Analyst
Bankura,WB
Summary
Enthusiastic operation associate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in IT Industry .
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
OFFICE 365 ANALYST
Smiths Detection
Bangalore, Karnataka
11.2021 - Current
- Working as level 2 support Engineer helping team on daily basis and managing escalation and customer's issue.
- Help Team in Managing Office 365 Platform.
- Manage all aspects of SharePoint admin center, SharePoint online and SharePoint on-premises which mainly include creating new site adding removing user, updating content ,adding removing files.
- Also work on SharePoint and teams ticket assist user if facing any in accessing and updating Office 365 tools .
- Assist In Managing Teams admin center and Teams application which mainly include service request ,Teams and channel related update, Teams Meeting room Issue and 3rd Party Application update.
- Works on reports and helped team in managing data. Also work on Microsoft updated But helping team in giving knowledge on that .
- Created plans and communicated deadlines to complete projects on time
- Exceeded goals through effective task prioritization and great work ethic.
IT Operations Associate
Accenture
Bangalore , Karnataka
05.2020 - 11.2021
- Provided Tier 1 IT support to Microsoft 365 subscribed customers using CSP tool.
- Assisted customer to troubleshoot outlook issues ,domain issue ,issue related to Microsoft 365 admin center
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained new joiners about process, and assisted them in handling customers
- Always maintained good performance for every month and grabbed incentives .
Education
B.Tech - Electronics And Electrical Engineering
Kalinga School of Industrial Technology
Bhubaneswar 07.2015 - 04.2019
HIGER SECONDARY - SCIENCE
MDB DAV Public School
Bankura 03.2014 - 03.2015
Secondary - Science
MDB DAV Public School
Bankura 03.2012 - 03.2013
Skills
Office 365 Teams
Office 365 SharePoint
Leadership
Team building
Technical Support
Utilized Troubleshoot Active Directory, Office 365 and the range of the Microsoft Office suites
Timeline
OFFICE 365 ANALYST
Smiths Detection
11.2021 - Current
IT Operations Associate
Accenture
05.2020 - 11.2021
B.Tech - Electronics And Electrical Engineering
Kalinga School of Industrial Technology
07.2015 - 04.2019
HIGER SECONDARY - SCIENCE
MDB DAV Public School
03.2014 - 03.2015
Secondary - Science
MDB DAV Public School
03.2012 - 03.2013