CHETHAN KUMAR SG
Bangalore
Summary
Driven and proactive Office 365 administrator with over 1.4 years of experience managing and deploying the platform within medium to large organizations. Proven ability to streamline business processes, increase efficiency, and optimize performance. Excels at collaborating with cross-functional teams to deliver results.
Overview
6
6
years of professional experience
Work History
Office 365 Administrator
FUTURE FOCUS PVT LTD
09.2022 - Current
- Managed Office 365 tenant with over 100,000 mailboxes and implemented security best practices for the environment
- Assisted in the administration of Office 365 accounts and services
- Performed user account management tasks such as creating new accounts, resetting passwords, and managing user permissions
- Helped resolve technical issues with Office 365 applications and services
- Created a centralized audit log to track all changes made in the environment and ensured compliance with regulatory requirements such as GDPR by implementing appropriate controls
- Implemented new features and functionality within the tenant including E-Discovery capabilities, Multi-Geo capabilities, and others
- Assisted other engineers on projects related to Office 365 when needed and assisted in designing solutions that meet business needs while adhering to Microsoft’s Infrastructure Best Practices
- Provided training internally on Office 365 administration concepts and participated in design discussions regarding future state initiatives involving Office 365
- Created and maintained a comprehensive list of all Office 365 tenants, including email addresses, domains, and administrators
- Managed the migration of over 100 users from on-premises Exchange to Office 365 using PowerShell scripts
- Conducted regular security audits for compliance with HIPAA regulations and best practices
- Implemented an automated process for creating new mailboxes that reduced onboarding time by 50%
- Reduced average ticket response times by 25% through improved communication between support teams.
IT Help Desk Technician
CMS IT SERVICES PVT LTD
07.2021 - 09.2022
IT Help Desk Technician
HITECH INFORMATICS PVT LTD
10.2019 - 06.2021
Warehouse Executive (Data Entry Operator)
KERRY INDEV LOGISTICS PVT LTD
11.2018 - 09.2019
Warehouse Executive (Data Entry Operator)
ANCHOR ELECTRICALS PVT LTD
08.2017 - 11.2018
Education
DIPLOMA in Computer Science & Engineering -
Government Polytechnic
Nagamangala, India05.2017
Skills
- Active Directory
- PowerShell
- Group Policy
- Azure
- Office 365
- Azure AD
- Office 365 Groups
- Office 365 Planner
- Office 365 Delve
- Office 365 Teams
- Office 365 Security and Compliance Center
- Azure Active Directory
- Azure Active Directory B2C
- Azure Active Directory B2B
- Azure Active Directory Rights Management
- Azure Active Directory Privileged Identity Management
- Azure Active Directory Application Proxy
- Azure Active Directory Connect
Timeline
Office 365 Administrator
FUTURE FOCUS PVT LTD
09.2022 - Current
IT Help Desk Technician
CMS IT SERVICES PVT LTD
07.2021 - 09.2022
IT Help Desk Technician
HITECH INFORMATICS PVT LTD
10.2019 - 06.2021
Warehouse Executive (Data Entry Operator)
KERRY INDEV LOGISTICS PVT LTD
11.2018 - 09.2019
Warehouse Executive (Data Entry Operator)
ANCHOR ELECTRICALS PVT LTD
08.2017 - 11.2018
DIPLOMA in Computer Science & Engineering -
Government Polytechnic
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