Mohammad Imam
Thane (M Corp.)
Summary
- Appreciation Award for Innovative Migration Project at Crisil Ltd. (2025)
- Legend of Extra-Ordinary Performance Award – Consecutive 3 times (2018)
- Successfully Completed Team Lead Development Programme. (2018)
- Experienced IT Administrator with 5+ years in managing hybrid Microsoft environments, including Microsoft 365 and Azure cloud services integrated with on-premises Active Directory and Exchange. Skilled in identity and access management, hybrid Exchange setup, Intune MDM, Teams, SharePoint & OneDrive etc.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office 365 Administrator
ITSource Global Solutions Ltd
Mumbai, India
12.2023 - 03.2025
- Manage and support Microsoft 365 tenant, including Exchange Online, Teams, OneDrive, and SharePoint.
- Administer Azure Active Directory users and groups, including bulk user provisioning and RBAC permissions.
- Monitor and respond to L2-level tickets, providing prompt resolution to escalated technical issues.
- Configure and enforce Conditional Access Policies and MFA across the organization.
- Deploy and manage devices via Microsoft Intune, including compliance policies, app deployment, and device wipe.
- Perform mailbox migrations, distribution group management, and retention policy configuration in Exchange Online.
- Use PowerShell scripts for automation of administrative tasks like license assignment, user reporting, and mailbox stats.
- Monitor service health and incident reports from the M365 admin center; escalate critical issues to Microsoft Premier support when needed.
- Troubleshoot Azure Resource issues, such as Storage issues, VM access, NSG, and role assignments.
- Provide onboarding and offboarding support for users, ensuring timely creation, licence assignment, and access provisioning.
- Maintain documentation for configurations, procedures, and knowledge base articles for internal IT support.
Office365 Admin
General Technologies
Na, India
03.2023 - 09.2023
- Manage user lifecycle (provisioning, licensing, deprovisioning) across hybrid setup using Azure AD Connect.
- Administer hybrid Exchange environment: create mailboxes, configure connectors, troubleshoot mail flow between on-prem and cloud.
- Support and monitor Azure AD Connect sync services; troubleshoot sync errors and manage AD object conflicts.
- Implement Conditional Access and Multi-Factor Authentication (MFA) policies for secure access.
- Manage Intune MDM/MAM policies, deploy apps and compliance policies for hybrid-joined devices.
- Perform mailbox moves (on-prem to cloud), shared mailbox configuration, retention policy setup.
- Write and use PowerShell scripts to automate administrative tasks (bulk user import, license assignment, reports).
- Assist with patching, updates, and incident response across hybrid infrastructure.
Technical Administrator
Eden Academy
Navi Mumbai
11.2019 - 09.2022
- Technical trouble shooting (Active Directory and Exchange On premises)
- Computer system management.
- Software & Resource management.
- Social media advertisement and marketing.
Senior Customer Service Advisor
Conneqt Business Solutions Ltd.
Thane (M Corp.)
08.2016 - 06.2018
Education
BSC IT -
Bhavna's Trust Junior College
2011
Skills
- Microsoft 365 Administration (Global Admin)
- Azure Active Directory (AAD)
- Exchange Online / Outlook Troubleshooting
- Intune / MDM / Compliance Policies
- SharePoint & Teams Management
- Identity & Access Management (IAM)
- Conditional Access Policies
- PowerShell Scripting (Basic to Intermediate)
- MFA / SSPR / Password Reset
- Azure Portal / Resource Management
Skills
- Hybrid Exchange & On-prem AD Sync (Azure AD Connect)
- License Management
- Security & Compliance Center
Certification
- Google IT Support (Coursera)
- SQL (Seed Infotech)
Education
other
Timeline
Office 365 Administrator
ITSource Global Solutions Ltd
12.2023 - 03.2025
Office365 Admin
General Technologies
03.2023 - 09.2023
Technical Administrator
Eden Academy
11.2019 - 09.2022
Senior Customer Service Advisor
Conneqt Business Solutions Ltd.
08.2016 - 06.2018
BSC IT -
Bhavna's Trust Junior College