SOUMYA PAUL
Pune
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office 365 Administrator
Concentrix India Pvt Ltd
8 2022 - Current
- Provide technical support through inbound calls, Tickets and assignment
- Support in Exchange online - create tenant, create user and gr assign license and role, group crete, Domain set up, Invoice pa related issue
- Modify mail flow, Transport rule, Migration, Public folder ma
- Analyze mail flow, Exchange message trace, set up/modify pol rules, perform audit
- Run content search, eDiscovery, create retention policies, crea
- Create SharePoint site and assign permission as per requireme share policies and file permissions
- Access to Teams admin center to make call queue, auto attend
- Teams related technical issues
- Active Directory - Install server, sync user, assign role
- Office application deployment and troubleshooting.
Senior Advisor
Vodafone Shared Services India Ltd
05.2020 - 08.2022
- On call support on Home broadband activation for new conne create a new order
- Order analyze and fix any error
- Get regular update from Ope reach and share the same with c
- Maintain daily hygiene i.e
- Login hours, CSAT, Quality score, F
- Troubleshoot on basic set up
- Technical Support - Dell EMC Pro Support
02.2018 - 03.2020
- Voice, email and chat support to enterprise level users
- Laptop and Desktop support over the remote session
- Maintain the KPI - CSAT and RDR
- Escalate cases when something beyond the knowledge base.
Project Engineer
Wipro Limited
10.2011 - 02.2018
- Northwestern Mutual - Staff onboarding, ID creation, passwo and create
- Provide AD group authorisation, share access to file paths
- Create IDs for RACF, EOS, TSO in Mainframe, JP Morgan, E-Co
- BMO, Unix
- Unlock and password reset for Sybase SQL, Active Directory, J
- Talk Talk - Telecom process as senior technical support was ac for any escalations through any media
- Handling OFCOM complaint within the stipulated time frame
- Book Qube and OpenReach engineer as per requirement
- Tools used - CRM, Jigsaw, BMC Remedy, Qube and OpenReach
- Raise remedy ticket and assign them to the respective team an ups.
Education
Bachelor's - Commerce
University of Calcutta
West Bengal 01.2008 -
Skills
Office 365 Administrator
Exchange Online
SharePoint Online
Teams
Azure
Active Directory
Security and Compliance
Technical Troubleshooting
Additional Information
-334574248?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app
Certification
Microsoft 365 Administrator (MS-102)
Timeline
Microsoft 365 Administrator (MS-102)
05-2024
Senior Advisor
Vodafone Shared Services India Ltd
05.2020 - 08.2022
02.2018 - 03.2020
Project Engineer
Wipro Limited
10.2011 - 02.2018
Bachelor's - Commerce
University of Calcutta
01.2008 -
Office 365 Administrator
Concentrix India Pvt Ltd
8 2022 - Current
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