Chandni Nigam

· Execute, mange, and lead Office 365 migrations for Microsoft external clients (small business clients 10 – 300 users)

· Troubleshoot and customize Office 365 applications including Word, Excel, One Note, , Outlook,Viva Engage,Power Point, and Microsoft Access)

· Office 365 training.

· Assisted team in configurations and develop power shell scripts. ·

· Analyze, develop and communicate key Onboarding process and technology improvements for Office 365 Onboarding for the deployment cycle.

· Exchange/Office 365 support, maintenance, and administration (Account provisioning, migration from Exchange to office 365, distribution group creation).

Decommission old servers to maintain the health of the sanity of the environment.

Manage azure AD App registration

· Responsible for all technical aspects and implementation of an IT office infrastructure.

· Responsible for server administration tasks including: User accounts and files sharing permission

· Responsible for resolving day-day software issues

· Exchange/Office 365 support, maintenance, and administration (Account provisioning, migration from Exchange to office 365, distribution group creation). ·

• Streamlined Office 365 administration by implementing efficient processes and tools.
• Resolved technical issues related to Office 365 applications promptly, maintaining high levels of user satisfaction.
• Assessed organizational needs periodically, recommending suitable third-party integrations or add-ins compatible with the Office 365 ecosystem.
• Implemented multi-factor authentication to bolster security measures for sensitive accounts within the organization.
• Established robust backup procedures for critical data within the Office 365 environment, mitigating risks associated with potential data loss.
• Conducted regular audits of user accounts and licenses, managing resource allocation efficiently within the organization''s budget constraints.
• Assisted in company-wide migration to Office 365, minimizing disruptions and maintaining productivity during transition.
• Enhanced user experience by conducting regular training sessions on Office 365 features and functionalities.

• Streamlined Office 365 administration by implementing efficient processes and tools.
• Evaluated software products to determine compatibility with existing systems.
• Enhanced user experience by conducting regular training sessions on Office 365 features and functionalities.
• Supported cross-functional teams by creating tailored solutions using various combinations of Office 365 applications.
• Reduced downtime for users with proactive monitoring and maintenance of the Office 365 environment.