Summary
Overview
Work History
Education
Skills
Leadership
Timeline
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Jennifer J

Speacialist
Chennai

Summary

Experienced IT professional skilled in managing and optimizing Office 365 environments. Adept in troubleshooting, user support, and system administration. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability and technical proficiency in managing O365 applications and Microsoft Intune end point manager and MDM.

Overview

8
8
years of professional experience
2017
2017
years of post-secondary education

Work History

Office 365 Administrator

Hcltech
11.2021 - Current
  • Maintained up-to-date knowledge of the latest versions of Office 365 products and services
  • Implemented software updates, patches, and service systems
  • Ensured compliance with company policies regarding Office 365 applications
  • Managed user accounts in Active Directory and Azure AD Connector
  • Provided technical assistance and support to clients with Office 365 applications
  • Resolved complex technical problems related to Office 365 applications
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met
  • Provided support and guidance to colleagues to maintain a collaborative work environment
  • Assisted with the migration of email from legacy systems into Office 365 environment
  • Provided training sessions for staff members on how to use the different features of Office 365
  • Created mailbox policies and assigned appropriate permissions to users
  • Monitored Exchange Online mailboxes for system performance and user experience

Microsoft Intune Admin

Hcltech
11.2021 - Current
  • Managed Intune tool to track company devices to make sure that they in compliance
  • Check policies and add on Active Directory to work on devices like laptops, iPhones and iPad
  • Setting up devices and installation of all apps
  • Worked on batches to add the company devices in Tenant
  • Involved in Client calls and provided ideas to improve the Remedy tool
  • Provided resolutions as per client requirements for the devices in Intune

Network Analyst

Accenture
12.2016 - 11.2021
  • Perform software installs, updates, and patches to comply with enterprise standards and assist with software related issues
  • Manage the users account in Active Directory
  • Troubleshooting issues and provided resolution to customers
  • Handling tickets and tasks and closing it before SLA
  • Involving in client calls for queries and cascading it to team

Education

Bachelor of Computer Application -

Alpha Arts And Science

Skills

Office 365 licensing management

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Leadership

  • Facilitated open communication within the team during a critical work, ensuring everyone was informed and aligned on key decisions.
  • Providing ideas to leadership team and making decision to implement the ideas to improve quality of work.
  • Recognized and celebrated individual team member achievements to foster a positive work environment, leading to increased productivity.
  • Created and Implemented KB article in tool for knowledge purpose which reduced ticket count.
  • Having problem solving skills to make quick decisions, resolve obstacles with their team, staying calm and identifying a step-by-step solution.

Timeline

Office 365 Administrator

Hcltech
11.2021 - Current

Microsoft Intune Admin

Hcltech
11.2021 - Current

Network Analyst

Accenture
12.2016 - 11.2021

Bachelor of Computer Application -

Alpha Arts And Science

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Jennifer JSpeacialist