Ipsita Sarkar
CUSTOMER SERVICE PROFESSIONAL
KOLKATA
Summary
Experienced Customer Service Operator with four years of experience in providing excellent customer service in a fast- paced environment. skilled in problem solving and understanding customer needs.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Senior Customer Service Executive
Compass Group
01.2022 - 09.2024
- Checked-in passengers 1 per 3 minutes where book load is upto 410 by cross checking required mandatory documents.
- Managed queues, removing old baggage tags, identifying special needs pax, code share pax.
- Initiated boarding at the gates. Boarded 350 passengers per day. following boarding priorities,announcements, hand baggage check.
- Handled arrivals by checking Special attention required pax, INAD or Deported pax. Crew General declaration. At immigration point coordinate with gate senior and floor walkers to connect the last passengers.
- Showcased good interpersonal skills and the ability to work with a multinational team Worked in shift pattern and for extended working hours 2-3 flights per day with multiple tasks. Ensure high quality services are delivered to all guests in compliance with safety, quality and operational objectives.
BANKER
AXIS BANK
02.2021 - 11.2021
- Reviewed and processed credit and loan applications according to best practices and law
- Managed client accounts
- Maintaining high client satisfaction rates
- Utilizing strong communication skills to clearly explain products and services to customer
- Developed positive relationship with customers to ensure their satisfaction and loyalty
Senior Customer Service Representative
IBM Concentrix
06.2019 - 11.2020
- Manage call queue of 50+ calls per day, consistently achieving 90% call resolution and maintaining a high level of customer satisfaction
- Managed an inbox of 50+ emails per day and successfully resolved 90% of customer queries within 24 hours
- Trained New employees
Education
MASTERS - ENVIRONMENTAL SCIENCE
VIDYASAGAR UNIVERSITY
BACHELOR OF SCIENCE - undefined
WESTBENGAL STATE UNIVERSITY
GED -
Gaurav Institute Of Hotel Management
Paschim Medinipur 04.2001 -
Skills
Amadeus Altea
Saber
Sales strategies
Application Efficient
Communication
Customer service
Team Training
CRM software
Accomplishments
- Appreciation Letter From Oman Air, 01/2024
- Best Performer Award from Oman Air, 11/2023
- Best Performer Award from IBM Concentrix, 08/2019
- Appreciation Letter from Pakistan International Airlines, 12/2023
- Got Promoted as Senior Customer Service Executive
Timeline
Senior Customer Service Executive
Compass Group
01.2022 - 09.2024
BANKER
AXIS BANK
02.2021 - 11.2021
Senior Customer Service Representative
IBM Concentrix
06.2019 - 11.2020
GED -
Gaurav Institute Of Hotel Management
04.2001 -
BACHELOR OF SCIENCE - undefined
WESTBENGAL STATE UNIVERSITY
MASTERS - ENVIRONMENTAL SCIENCE
VIDYASAGAR UNIVERSITY