VIVEK MURUGESAN
CHENNAI
Summary
Customer service executive with a strong focus on customer satisfaction and extensive experience in travel regulations and problem resolution. Proven track record of driving excellence in service delivery within the airline industry. Committed to fostering teamwork and creating welcoming environments that enhance customer experiences.
Overview
3
3
years of professional experience
5
5
Certifications
Work History
Customer Service Executive
AI AIRPORT SERVICE LIMITED
CHENNAI
02.2023 - Current
- Operated as Etihad Airways ground staff through GHA, currently engaged with Qatar Airways via ground handling agency
- Prioritized customer-centric approaches to enhance service quality.
Promoted excellence in all operational processes.
Demonstrated integrity and loyalty in client relationships. - resolved various disrupted flight issues and have significant expertise in it
- possessing experience as check-in agent at Chennai Airport for over two years
- prepared for various duty hour requirements
- understanding travel regulations and essential documents for travel
- experience in resolving issues with disruptive
- Greeted customers warmly to create a welcoming atmosphere.
Respected customer preferences to enhance engagement.
Explained products and services clearly to facilitate informed decisions.
Anticipated customer needs effectively to improve satisfaction.
Expressed gratitude to customers for their business and loyalty.
Education
Bachelor of Engineering - Civil Engineering
The University V.O.C. College of Engineering
THOOTHUKUDI,TAMILNADU04-2022
HSC - Computer Science
Velammal Matriculation Higher Secondary School
MADURAI,TAMILNADU03-2018
SSLC -
Velammal Matriculation Higher Secondary School
MADURAI ,TAMILNADU03-2016
Skills
- Amadeus Altea
- World Tracer
- Q-Connect Haqiba
- Check-in procedures
- Problem solving
- Travel regulations & documentations
- honest and loyal
- Excellence in everything we do with the team
- Brand representation
Languages
English
Proficient (C2)
C2
Tamil
Native
Native
Malayalam
Upper Intermediate (B2)
B2
Hindi
Beginner
A1
Certification
AVSEC
Accomplishments
Best arrival in charge of Etihad Airways -Q4.
Affiliations
Participated in the emergency response program at Etihad and Qatar Airways.
Timeline
Customer Service Executive
AI AIRPORT SERVICE LIMITED
02.2023 - Current
Bachelor of Engineering - Civil Engineering
The University V.O.C. College of Engineering
HSC - Computer Science
Velammal Matriculation Higher Secondary School
SSLC -
Velammal Matriculation Higher Secondary School