IQBAL SHOUKAT SHAIKH
Sale Manager
Mumbai
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilize strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Sales Manager
R S Marketing Pvr Ltd
02.2026 - Current
- Analyzed market trends and competitor strategies to refine sales tactics and achieve targets.
- Mentored sales staff, fostering professional development and improving overall team performance.
- Cultivated strong relationships with clients, resulting in increased loyalty and repeat business opportunities.
- Collaborated with marketing teams to align promotional efforts with sales objectives for maximum impact.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented training programs focused on best practices in sales techniques and customer engagement strategies.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Senior quality Analyst
Ebix cash global service
05.2024 - Current
- SBI Life insurance
Quality Team Leader
Athena Pvt Ltd
06.2025 - 02.2026
- Led quality assurance initiatives, ensuring adherence to industry standards and regulations.
- Developed and implemented training programs for team members on quality control processes.
- Conducted regular audits of quality management systems, identifying areas for process enhancement.
- Mentored junior staff, fostering a culture of continuous improvement within the quality team.
- Helped conduct internal and vendor quality audits to satisfy SOP requirements.
- Led root cause analyses investigations following non-conformance incidents, implementing preventive measures to avoid future occurrences.
- Handled scheduling, data tracking and other administrative functions for quality team.
- Reviewed line during processes and generated reporting documents for each stage.
Quality Team Leader
Andromeda Pvt Ltd
06.2025 - 02.2026
- Tele Marketing Executive - 2006 - 2016
- Worked for the citi bank selling credit card.
- Handling high profile customer.
- Handling escalation calls.
- Promote -Quality Analyst- 2010 - 2012
- Promote - Quality Team Leader - 2012 - 2016
Quality Analyst
Athena Pvt Ltd
01.2021 - 01.2024
- Yes Bank Spectrum bankar Quality Analyst
- Identify and Give Feedback on Agent Short Coming in soft skills and process knowledge.
- Online /Offline Monitoring of Agent Calls to audit and scrutinize.
- Daily report on Quality deviations, Auditing calls based on set parameters.
- Taking training for new batches regarding Quality parameters.
- Listened to calls either recorded, live or side by side while communicating feedback
- Encourage good practices and discourage bad once.
- Deliver coaching feedback to agent.
- Spectrum Banking knowledge
- Knowledge about CASA
- Demat Account - yes security
- Fixed deposit
- Quick Loan
- Credit card
- POS Machine
Team Leader
Pace setters Pvt Ltd -Hdfc Life
01.2019 - 01.2020
- Team Leader
- Create an inspiring team environment with an open communication culture.
- Set clear team goals
- Monitoring team performance and report on metrics
- Suggest and organize team building activities
- Listen to team members' feedback and resolve any issues or conflicts.
- Recognize high performance and reward accomplishment.
- Provide guidance to the team based on management direction.
Education
H.S.C - B
Jaunpur university
01-2005
T. Y. B.Com - B
Purvanchal university jaunpur
01-2008
Skills
Relationship management
Staff management
Sales team training
Motivational skills
Sales expertise
Client management
Sales process
Rapport and relationship building
Interests
Surfing through internet, Participating in social activities
Achievements & Awards
- Raising Star Award - Citi Bank Credit Card, Best Quality Analyst Award - Citi Bank Credit Card
Personal Details
- Date of Birth : 04/09/1987
- Marital Status : Married
- Nationality : Indian
Timeline
Sales Manager
R S Marketing Pvr Ltd
02.2026 - Current
Quality Team Leader
Athena Pvt Ltd
06.2025 - 02.2026
Quality Team Leader
Andromeda Pvt Ltd
06.2025 - 02.2026
Senior quality Analyst
Ebix cash global service
05.2024 - Current
Quality Analyst
Athena Pvt Ltd
01.2021 - 01.2024
Team Leader
Pace setters Pvt Ltd -Hdfc Life
01.2019 - 01.2020
T. Y. B.Com - B
Purvanchal university jaunpur
H.S.C - B
Jaunpur university