Irene Mariam Thomas
Product Documentation Specialist
Bengaluru
Summary
A detail-oriented and results-driven Technical Documentation Specialist with extensive experience in creating and maintaining high-quality technical content across diverse platforms. Currently working at WiseTech Global Pvt Ltd, with a proven track record in technical writing, content publication, and team collaboration. Skilled in using industry-standard tools such as DITA, XML, GitHub, Markdown, and Visual Studio to produce user guides, release notes, and internal documentation.
Experienced with managing and organizing documentation systems to ensure compliance and efficiency. Utilizes advanced document management tools to streamline processes and maintain accuracy. Strong understanding of regulatory requirements and technical writing standards relevant to documentation.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Product Documentation Specialist
WiseTech Global
04.2024 - Current
- Played an integral role in SDLC by taking part in more than two development work items and closely working with the developers to activate the codes in Visual Studio.
- Switched to Markdown for authoring of Internal Customs Content in Wisetech as a part of Human Research, Innovation and Content Management Team.
- Managed training courses, setup and maintenance for document control systems.
- Handled two repositories and team members and maintainers who were onboarded to GitHub.
- Major part in the Style Proofing and Publications department in the IRHP Team.
- Played an integral role in the migration of Wisetech's Customs' Internal Content from Word to Markdown and publication on DocfX and GitHub.
- Formulated check-list for the ITC Style Guide and contributed for authoring the High-level Design Document for Customs Curated Content Migration to Markdown.
- Played a key role in the creation and management of the Productivity Content Repository for a team of over 50 members.
- Managed the Terraform update process for adding new members and maintainers, ensuring smooth team scalability.
- Served as one of three maintainers representing the Internal Technical Content Team, overseeing repository organization and access control.
- Structured and organized content according to stakeholder requirements using the TOC.YML, ensuring easy navigation and efficient content management on DocFX build.
- Translated complex technical information into intuitive clear format.
- Collaborated with subject matter experts to ensure accuracy and completeness of technical documentation, resulting in fewer revisions needed postpublication.
- Assisted with document troubleshooting and recovery of corrupt documents and files.
- Identified areas of weakness and recommended process improvements for the onboarding of teams to GitHub and Markdown.
- Facilitated the smooth transition of new employees through the creation of comprehensive training manuals and onboarding materials.
- Worked with internal staff to process documents and sent for closing.
- Created simulation assessments for better onboarding experience of cross-functional teams and took part in reviewing and collaborating on GitHub.
Associate Technical Documentation Analyst
Blume Global India Pvt Ltd
07.2022 - 03.2024
- Gained experience in technical writing and publication of content on Online Help.
- Familiarized with DITA, XML tools and way of writing, and GitHub.
- Managed the build and deployment of Blume's Documentation Central, including Internal Documentation Online Help, Implementation Documentation, and CarrierGo Online Help during the Nile Release 2023.
- Published a total number of 4 Product User Guides to Blume's Online Help.
- Handled Release Notes and Documentation Impacts of 3 products.
- Led the development and maintenance of the EDI and Implementation Documentation for Blume.
- Authored and published customer-specific documentation for clients such as CMACGM, Hapag Lloyd, ONE, Honda, and Valor Victoria.
- Designed a SharePoint Site for the Technical Publications Team.
- Promoted to Technical Documentation Analyst (February 2024).
- Witnessed and been a part of the major acquisition and shift from Blume Global to Wisetech Global.
- Took part in the migration of external content of Blume to WiseTech Academy.
- Shifted from Jira to Azure Devops and PAVE.
Education
Master of Arts - English Literature
Mount Carmel College
10.2020 - 06.2022
Bachelor of Arts - English Literature, Communication & Journalism
Assumption College
03.2017 - 05.2020
Skills
- Oxygen XML Editor and XML authoring
- DITA expertise
- Authoring on Visual Studio Code Markdown
- Visual Studio knowledge
- GitHub and version control
- Information architecture
- Styleguide Creation
- Camtasia
- Articulate 360 Storyline
- Sharepoint designing
- Jenkins
- Kubernetes
- DocFX
- SnagIT
Interests
Journaling and Writing
Reading Literature
Films and Psychoanalysis
Timeline
Product Documentation Specialist
WiseTech Global
04.2024 - Current
Associate Technical Documentation Analyst
Blume Global India Pvt Ltd
07.2022 - 03.2024
Master of Arts - English Literature
Mount Carmel College
10.2020 - 06.2022
Bachelor of Arts - English Literature, Communication & Journalism
Assumption College
03.2017 - 05.2020
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