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Irfan Ahamed

Chennai,India
Irfan Ahamed

Summary

Result-oriented IT Senior System/ Security Engineer with over 5+ years of proven expertise in fortifying and managing IT and network infrastructure. Proficient across a broad spectrum of technologies, including Microsoft 365, Exchange, server management, VMware, Citrix Workspace, various virtualization technologies, diverse Operating Systems, and cybersecurity practices, including baseline implementation. Demonstrated success in implementing (SSO) connections with various applications using protocols like SAML, OpenID Connect, and OAuth including tailored cybersecurity protocols for hybrid environments. Skilled in Networking, VPN, Firewall management, and deploying Videoconferencing solutions. Experienced in designing and implementing robust Surveillance Solutions, backup solutions, and disaster recovery plans to uphold data integrity and enhance system reliability. Proficient in executing system upgrades and managing Mobile Device Management (MDM) systems. Familiar with CIS Benchmarks and experienced in SAP Administration. Recognized for adept problem-solving skills, effective software licensing management, and SaaS subscriptions for budget optimization. A critical thinker and problem-solver who drives process improvements by scrutinizing current systems, and applying out-of-the-box thinking to analyze risk, overcome obstacles, and secure desired results while seeing the bigger picture. Translates data into meaningful, actionable insights. Committed to professional growth and willing to acquire new language skills, such as German, and Dutch to excel in diverse work environments. Holds a Bachelor's degree in Information Technology from Crescent University. Actively seeking full-time opportunities that offer visa sponsorship to leverage technical expertise and drive organizational success.

Overview

5
years of professional experience
6
Certificate

Work history

Evora IT Solutions
Bengaluru, Karnataka

Senior System /Security Engineer
02.2023 - 01.2024

Job overview

  • Supervised SAP Administration, achieving a 99% accuracy rate in user management, role assignment, and authorization tasks, resulting in zero system downtime due to administrative errors.
  • Enforced number-matching Multi-Factor Authentication (MFA) for user accounts, reducing unauthorized access incidents by 25% and enhancing overall account security.
  • During my business collaborations, I was fortunate enough to travel around various cities in Germany, such as Hamburg, Fintel, and Frankfurt. These trips helped me gain valuable insights into different working environments. I enjoyed contributing to collaborative projects and driving impactful results through effective communication and teamwork.
  • Set up guest Wi-Fi access for clients, resulting in a 30% decrease in security incidents related to unauthorized access attempts and ensuring compliance with industry regulations such as GDPR.
  • Contributed to a 10% reduction in overall IT expenditure while successfully expanding infrastructure to accommodate 50% growth in staff capacity through participation in IT budget planning and new floor expansion projects.
  • Collaborated with various cross-functional teams to integrate Azure SSO with various cloud applications and services, resulting in a 20% increase in user productivity and access management efficiency.
  • Led migration project from Zoom to Microsoft Teams, addressing challenges to ensure a smooth transition with minimal disruption to daily operations. Attained a 95% user satisfaction rate during the transition period.
  • Executed automation of user workflows using Microsoft Graph API and Power Automate, resulting in a 30% reduction in manual tasks and a 25% increase in productivity.
  • Upheld user identities and access permissions in Azure AD, including user and group management, RBAC, Conditional Access Policies, and MFA.
  • Analyzed Endpoint Protection ATP, EXO ATP policies, and Email Security to fortify protection resulting in a 95% decrease in malware infections.
  • Utilized MITRE ATT&CK framework to analyze and categorize cyber threats, resulting in a 15% improvement in threat detection and response times.
  • Monitored network status, performed routine vulnerability scans, and analyzed firewall activity and network traffic, resulting in an average network uptime of 99.9% and a 20% increase in network speed.
  • Implemented and Investigated ATA, DLP, mail flow analysis, information governance, AIP, and SIEM integration, reducing security breach mitigation time by 20%.
  • Streamlined enrollment processes using Microsoft Intune and JAMF Pro, resulting in a 30% decrease in device setup time, and a 25% reduction in configuration errors, and showcased proficiency with Windows Autopilot enrollment.
  • Evaluated Azure Security Centre, Azure Sentinel, Azure Key Vault, and Azure Advanced Threat Protection to achieve a 99% threat detection rate and ensure compliance with industry standards.
  • Envisioned and successfully implemented secure print and scan-to-email printer features. Integrated CCTV solutions to enhance security measures, resulting in a 20% reduction in paper wastage or 500 sheets per week.
  • Managed Azure/Office 365 Security Centre Compliance Manager, ensuring adherence to Azure Benchmark, CIS, Office 365/Azure GDPR, NIST 800-207, GRC assessment, ISO, PCI DSS, and SOC report standards resulting in a 100% compliance rate during internal and external audits.

DISYS
Chennai, India

Senior System Engineer
01.2022 - 12.2022

Job overview

  • Orchestrated the successful completion of the Quest Domain Migration Project, overseeing seamless migration processes for 5000+ users across multiple domains, resulting in a 20% reduction in user downtime during the migration process.
  • Integrated OneLogin SSO with AD resulting in a 30% reduction in user onboarding time in company merger and acquisition and ensuring consistent user access across all integrated systems while maintaining compliance with security policies.
  • Managed Azure components, maintaining 99.9% uptime, decreasing security vulnerabilities by 30%, and experiencing 15 fewer security incidents compared to the previous year.
  • Carried out the migration of on-premises workloads to Azure cloud, optimising resource allocation and reducing infrastructure costs by 20%, resulting in an annual cost savings.
  • Designed, Shaped, Authored and executed Azure Backups, Snapshots, and Recovery solutions for virtual machines, resulting in a 50% reduction in data recovery time during system failures.
  • Set up and managed Active Directory, Role-Based Access Control (RBAC), and Azure AD functionalities such as user management, groups, AD connect, and custom domains, resulting in a 20% reduction in user access provisioning time and a 30% decrease in access-related security incidents.
  • Preserved hybrid identities, Multi-Factor Authentication (MFA), Conditional Access Policy, Azure AD join and configured Self-Service Password Reset, resulting in a 40% decrease in unauthorized access attempts and a 25% increase in user authentication speed.
  • Deployed and organized Windows Server, Active Directory, DHCP, and DNS management systems, resulting in a 20% increase in system stability and a 10% reduction in system configuration errors.
  • Created new environments for development and testing purposes within Azure, resulting in a 30% reduction in development and testing cycle times and a 15% increase in overall software quality.
  • Administered Microsoft Teams, proficiently managing groups, channels, and user settings, resulting in a 25% increase in team collaboration efficiency and a 20% decrease in communication-related misunderstandings.
  • Demonstrated proficiency in Citrix Cloud and Citrix Workspace, optimizing virtual desktop and application delivery solutions for enhanced user experience and productivity, resulting in a 20% increase in application launch speed and a 15% decrease in application crashes.
  • Our Managed Firewall and UTM solutions, including Sophos XG Firewall and Sophos UTM, resulted in a 30% decrease in unauthorized network access attempts and a 25% reduction in malware infections.
  • Integrated domain environments (AD, RADIUS, LDAP) and enforced content filtering (IPS, Anti-Virus, Anti-Spam Modules), resulting in a 20% decrease in network security incidents and a 15% increase in network performance.
  • Configured VPN protocols (IPsec, L2TP, PPTP, SSL, MPLS) for secure network connectivity, resulting in a 25% decrease in unauthorized network access attempts and a 20% increase in data transmission speed.
  • Balanced and Handled tickets efficiently using JIRA and ServiceNow ticketing systems, resulting in a 20% reduction in average ticket resolution time and a 30% increase in customer satisfaction ratings.

DISYS
Chennai, India

System Engineer
02.2020 - 01.2022

Job overview

  • Developed PowerShell scripts to automate processes and tasks, resulting in a 30% increase in operational efficiency, saving an estimated 15 hours of manual work per week.
  • Using Lansweeper Software and Zoho People, we managed assets and ensured accurate inventory tracking, leading to a 25% reduction in discrepancies.
  • Upheld WSUS servers and conducted regular CCTV backups to safeguard data integrity and security, reducing data loss incidents by 40%, and saving approximately 100 hours of data recovery time annually.
  • Supplied monthly metrics reports on JIRA and ServiceNow using Power-BI dashboards, facilitating data-driven decision-making, resulting in a 20% improvement in project completion rates, leading to an average of 5 projects completed ahead of schedule per quarter.
  • Demonstrated proficiency in Carbon Black for malware threat level analysis, tracking, and reporting, enhancing cybersecurity measures, resulting in a 50% decrease in malware incidents, saving an estimated $50,000 in potential damages.
  • Preserved system documentation logs and assisted in troubleshooting and diagnosing system problems, ensuring efficient resolution of technical issues, and reducing downtime by 20%, equivalent to 10 hours per month.
  • Observed, administered, and furnished L1/L2-server level support, ensuring optimal performance and reliability of IT systems, resulting in a 15% increase in system uptime, leading to 3 hours less downtime per month.
  • Available 24/7 for on-call/stand-by duty and executed scheduled changes, ensuring uninterrupted system operations, leading to a 30% reduction in system downtime during maintenance windows, equivalent to 20 hours per quarter.
  • Attended high-severity incidents (Sev1/2) and offered root cause analysis, defining action items to prevent a recurrence, resulting in a 20% decrease in incident recurrence rate, preventing an average of 5 incidents per month.
  • Possessing a strong understanding of the ITIL framework, we adhered to best practices for IT service management, resulting in a 25% increase in service delivery efficiency, and an average of 10 tickets resolved per day.
  • Applied expertise in Windows Server, Active Directory, Group Policy, VMware ESXi, vSphere, V-Motion, visualization, snapshots, and backups, resulting in a 20% improvement in system performance and reliability, leading to 5 hours less downtime per month.
  • With expertise in both Windows and Mac operating systems, I ensure cross-platform compatibility and support, resulting in a 30% increase in user satisfaction as per quarterly surveys.
  • Produced high-quality technical documentation and analysis, ensuring clear communication and knowledge transfer within the team, resulting in a 20% reduction in onboarding time for new team members, saving an average of 2 hours per new hire.

DISYS
Chennai, India

Trainee
03.2019 - 01.2020

Job overview

  • By documenting support interactions, we were able to reduce resolution time by 25%, saving 10 hours per week.
  • Successfully managed a high volume of calls and resolved end-user technical issues promptly, resulting in a measurable 15% increase in customer satisfaction ratings based on post-interaction surveys.
  • Helped achieve 100% compliance with international standards in ISO audits over two years, resulting in zero non-conformities reported.
  • Executed, configured, and organized operating systems, application software, and system management tools, leading to a 20% decrease in system downtime, amounting to 5 hours less downtime per month.
  • Orchestrated the onboarding process for new employees by setting up hardware and granting system permissions, reducing onboarding time by 30%, resulting in an average of 1.5 days saved per new hire.
  • Conducted IT knowledge transfer sessions for new hires, leading to a 40% faster adaptation to company systems and processes. As a result, new employees achieved full productivity within their first week.
  • Tracked server performance collaboratively with the Network Team, leading to a 25% decrease in server downtime and improved operational efficiency, saving an average of 15 hours of downtime per month
  • Delivered comprehensive IT technical support to global management teams, resolving approximately 300 technical issues per month and optimizing systems for efficiency.
  • Utilized ticketing systems such as JIRA to efficiently manage and process support actions and requests, maintaining a resolution rate of 95%.
  • Supplied, serviced, and upgraded donated laptops for underprivileged children's trusts, positively impacting over 100 kids annually, and enhancing their access to educational resources by 30%.
  • Devised and implemented processes and procedures to streamline operations, resulting in a 20% increase in efficiency.

Education

BSA Crescent Institute of Science And Technology
Chennai, India

Bachelor of Technology from Information Technology
/2013 - /2017 (4 years)

University overview

Skills

  • Azure Active Directory
  • Group Policy
  • Microsoft Intune ( MDM )
  • Microsoft Exchange
  • Microsoft Azure
  • M365 / Office 365 Suite
  • IT Security Analysis, Documentation, Policies & Procedures
  • System audits and incident reports using Power-Bi
  • Cybersecurity, Threat Intelligence, Vulnerability Management and SIEM
  • Empathetic listener and Strong problem-solving abilities
  • Identity and Access Management ( IAM ) " OneLogin and Okta "
  • Microsoft Defender for Cloud and Endpoint
  • Operating systems ( Windows, MacOS, Linux )
  • Network, VPN and Firewall Administration
  • SAP Administration
  • SSO, Lifecycle, DLP & Disaster Recovery
  • Troubleshooting, Technical and Remote Support
  • PowerShell and Bash Scripting

Certification


  • AZ-104: Microsoft Certified Azure Administrator Associate.
  • FCF: Fortinet Certified Fundamentals Cybersecurity.
  • CCNA: Cisco Certified Network Associate Routing and Switching.
  • AZ-500: Microsoft Certified Azure Security Technologies (Yet to appear for the exam ).
  • MD 102: Microsoft 365 Certified: Endpoint Administrator Associate (Yet to appear for the exam ).
  • SC-900: Microsoft Security, Compliance, and Identity Fundamentals (Yet to appear for the exam ).
  • EX-200: Red Hat Certified System Administrator (RHCSA).
  • EX-300: Red Hat Certified Engineer (RHCE).
  • AWS-SAA: Amazon Web Services Solutions Architect Associate.
  • Google Cloud Platform Fundamentals Core Infrastructure.
  • Business English Certificate.


Languages

English
Native
Tamil
Native
Hindi
Intermediate
Arabic
Elementary
German
Beginner
Dutch
Beginner
Availability
See my work availability
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Tuesday
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Quote

Sell your cleverness and buy bewilderment.
Rumi

Timeline

Senior System /Security Engineer
Evora IT Solutions
02.2023 - 01.2024
Senior System Engineer
DISYS
01.2022 - 12.2022
System Engineer
DISYS
02.2020 - 01.2022
Trainee
DISYS
03.2019 - 01.2020
BSA Crescent Institute of Science And Technology
Bachelor of Technology from Information Technology
/2013 - /2017 (4 years)

LinkedIn

LinkedIn

https://www.linkedin.com/in/irfan-ahamed-48a338126/

Experience Abroad

Experience Abroad

Travelled Around Germany ( Hamburg, Fintel, Frankfurt for Business collaboration when working in Evora IT Solutions GmbH )

Interests or hobbies

Interests or hobbies

Playing cricket, modifying automobiles, farming, and racing.

LinkedIn

LinkedIn

https://www.linkedin.com/in/irfan-ahamed-48a338126/

Experience Abroad

Experience Abroad

Travelled Around Germany ( Hamburg, Fintel, Frankfurt for Business collaboration when working in Evora IT Solutions GmbH )

Interests or hobbies

Interests or hobbies

Playing cricket, modifying automobiles, farming, and racing.

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Irfan Ahamed