Irfan Jamadar Shaikh
Pune
Summary
Dedicated finance professional with a proven track record in Accounts Receivable management, poised to leverage 9+ of experience in optimizing cash flow and reducing outstanding balances. Seeking a dynamic role in a forward-thinking organization where I can apply my strategic insights and analytical expertise to drive efficiency, enhance collections processes, and contribute to sustained financial health.
Overview
11
11
years of professional experience
Work History
Sr. Specialist (AR controller)
Maersk Global Service Centre (India) Limited
09.2016 - Current
- Developed and implemented strategies to reduce Days Sales Outstanding (DSO) and improve cash flow.
- Conducted regular DRM and present teams' performance and also help team members.
- Collaborated with sales and customer service teams to ensure seamless order processing and enhance customer satisfaction.
- Managed escalations and resolved complex billing disputes and customer issues.
- Utilized SAP/Oracle to monitor account statuses, generate reports, and ensure data accuracy.
- Sharing the monthly target numbers with expected collection figures.
- Resolving escalations or queries received from customer and onshore team & stakeholders.
- Updating process trackers and cascade process updates to team members on a monthly/weekly basis.
- Preparing training plans and arranges trainings to new team members joining the team.
- Handling a team of 6 members and acting as a Team lead for process.
- Working on SAP based system and good knowledge of T-codes used for extracting statements, payment receipt, reversals, general ledger and payment applications.
- Managed the end-to-end Order to Cash process, ensuring timely invoicing, cash application, and collection of receivables.
- Providing guidance and support to achieve monthly collection targets.
- Conducted credit assessments and set credit limits for new and existing customers, mitigating credit risk.
- Resolved billing disputes and discrepancies through effective communication with customers and internal stakeholders.
- Prepared and analysed aging reports to monitor outstanding receivables and drive collection efforts.
- Implemented process improvements to streamline the Order to Cash cycle, reducing cycle time and increasing efficiency.
- Trained and mentored junior team members, fostering a collaborative and high-performing team environment.
- Utilized SAP for accurate data entry, reporting, and financial analysis.
- Travelled to within the India (Mumbai, Delhi, Chennai) for transition and for customer visit of KC accounts, which resulted in good inflow of payments as long pending queries where resolved during our meeting and detailed discussions.
Sr. Specialist (AR controller)
Maersk Global Service Centre (India) Limited
09.2016 - Current
- Developed and implemented strategies to reduce Days Sales Outstanding (DSO) and improve cash flow.
- Conducted regular DRM and present teams' performance and also help team members.
- Collaborated with sales and customer service teams to ensure seamless order processing and enhance customer satisfaction.
- Managed escalations and resolved complex billing disputes and customer issues.
- Utilized SAP/Oracle to monitor account statuses, generate reports, and ensure data accuracy.
- Sharing the monthly target numbers with expected collection figures.
- Resolving escalations or queries received from customer and onshore team & stakeholders.
- Updating process trackers and cascade process updates to team members on a monthly/weekly basis.
- Preparing training plans and arranges trainings to new team members joining the team.
- Handling a team of 6 members and acting as a Team lead for process.
- Working on SAP based system and good knowledge of T-codes used for extracting statements, payment receipt, reversals, general ledger and payment applications.
- Managed the end-to-end Order to Cash process, ensuring timely invoicing, cash application, and collection of receivables.
- Providing guidance and support to achieve monthly collection targets.
- Conducted credit assessments and set credit limits for new and existing customers, mitigating credit risk.
- Resolved billing disputes and discrepancies through effective communication with customers and internal stakeholders.
- Prepared and analysed aging reports to monitor outstanding receivables and drive collection efforts.
- Implemented process improvements to streamline the Order to Cash cycle, reducing cycle time and increasing efficiency.
- Trained and mentored junior team members, fostering a collaborative and high-performing team environment.
- Utilized SAP for accurate data entry, reporting, and financial analysis.
- Travelled to within the India (Mumbai, Delhi, Chennai) for transition and for customer visit of KC accounts, which resulted in good inflow of payments as long pending queries where resolved during our meeting and detailed discussions.
Sr Account Executive
SUBIZZ Travel Ltd.
11.2015 - 06.2016
- Preparing Reports for weekly and monthly collections and review the same with clients for any further actions/plans.
- Reconciliations of payment received with premiums and policy allocated.
- Updating the systems with cash payments received at respective branches.
- Reconciliations of payments every quarter to analyse the account are in line with the set targets.
- Updating monthly collection targets and SLA for the team.
- Preparing Ageing & Top debtors report to focus on key clients and brokers.
- Chasing brokers for premium payments.
- If payments received, chase for allocation details.
- Allocating the premium payments received and confirmation of releasing claims payments to brokers or clients.
- Resolving escalations or queries received from brokers.
- Updating process trackers and cascade process updates to team members on a monthly/weekly basis.
- Reliable point of contact for escalations/Payments and queries from brokers.
- Review and prepare report of the team for reporting and billing purpose.
- Driving IT issues & Process improvement ideas within the process and presenting the issues/ideas across the departments.
Sr Account Executive
SUBIZZ Travel Ltd.
11.2015 - 06.2016
- Preparing Reports for weekly and monthly collections and review the same with clients for any further actions/plans.
- Reconciliations of payment received with premiums and policy allocated.
- Updating the systems with cash payments received at respective branches.
- Reconciliations of payments every quarter to analyse the account are in line with the set targets.
- Updating monthly collection targets and SLA for the team.
- Preparing Ageing & Top debtors report to focus on key clients and brokers.
- Chasing brokers for premium payments.
- If payments received, chase for allocation details.
- Allocating the premium payments received and confirmation of releasing claims payments to brokers or clients.
- Resolving escalations or queries received from brokers.
- Updating process trackers and cascade process updates to team members on a monthly/weekly basis.
- Reliable point of contact for escalations/Payments and queries from brokers.
- Review and prepare report of the team for reporting and billing purpose.
- Driving IT issues & Process improvement ideas within the process and presenting the issues/ideas across the departments.
Sr. Transaction Process Officer (TPO)
Mphasis Pvt Ltd BPO
09.2014 - 11.2015
- Preparing Weekly & monthly SLA for overall process.
- Handling query & escalation received through emails from team members & clients.
- Updating monthly Billing numbers and sending to clients for approvals.
- Doing Quality checks for the volumes and then analysing the parameters to each individual to focus and improvement which helps in reducing accuracy errors.
Sr. Transaction Process Officer (TPO)
Mphasis Pvt Ltd BPO
09.2014 - 11.2015
- Preparing Weekly & monthly SLA for overall process.
- Handling query & escalation received through emails from team members & clients.
- Updating monthly Billing numbers and sending to clients for approvals.
- Doing Quality checks for the volumes and then analysing the parameters to each individual to focus and improvement which helps in reducing accuracy errors.
Education
MBA - undefined
Pune University
01.2014
B. Com - undefined
BAMU University
01.2012
H.S.C. - undefined
Aurangabad Board
01.2009
S.S.C. - undefined
Aurangabad Board
01.2007
Skills
- Management
- Accounts Receivable Management
- Credit Control and Risk Assessment
- Cash Application and Reconciliation
- Process Improvement
- Customer Relationship Management
- ERP Systems Proficiency
- Analytical and Problem-Solving Skills
- Reporting and Analysis
Accomplishments
- Received 3 champs of the month award from Maersk for respective 3 months.
- Received best team member award from Mphasis Pvt Ltd for the year 2015.
- Received Rising star award in the month of May 2018 for 'Share to succeed' & project success story.
Languages
English
Hindi
Marathi
Personal Information
- Total Experience: 9+ years
- Date of Birth: 24th Jan 1992
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Sr. Specialist (AR controller)
Maersk Global Service Centre (India) Limited
09.2016 - Current
Sr. Specialist (AR controller)
Maersk Global Service Centre (India) Limited
09.2016 - Current
Sr Account Executive
SUBIZZ Travel Ltd.
11.2015 - 06.2016
Sr Account Executive
SUBIZZ Travel Ltd.
11.2015 - 06.2016
Sr. Transaction Process Officer (TPO)
Mphasis Pvt Ltd BPO
09.2014 - 11.2015
Sr. Transaction Process Officer (TPO)
Mphasis Pvt Ltd BPO
09.2014 - 11.2015
MBA - undefined
Pune University
B. Com - undefined
BAMU University
H.S.C. - undefined
Aurangabad Board
S.S.C. - undefined
Aurangabad Board
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