Summary
Overview
Work History
Education
Skills
LINKS
Certification
Timeline
Generic
IRFAN MOHAMMED HASEEM

IRFAN MOHAMMED HASEEM

Chennai

Summary

Accomplished Business Analyst & Quality Analyst with 13+ years in IT, managing an 15-member team for Guidewire ClaimCenter. Extensive experience in insurance (9+ years) and life sciences (4+ years). Proficient in HP Quality Center, Rally, JIRA, SQL Server ETL testing, and diverse methodologies. Expertise in requirement analysis, functional studies, quality reviews, and managing waterfall and agile projects. Skilled in developing test strategies, plans, and reports. Strong focus on quality deliverables, effective communication, client satisfaction, handling escalations, and timely project execution.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Associate Manager

HTC Global Services
01.2025 - Current
  • Acted as the primary Business SME, bridging the gap between business needs and technical implementation to ensure successful ClaimCenter configuration.
  • Collaborated with cross-functional teams (Business and IT) to resolve issues, ensure data accuracy, and maintain system integrity.
  • Performed detailed gap analysis between legacy systems and the new ClaimCenter setup to identify discrepancies and ensure seamless migration.
  • Led and mentored the data analyst team in data mapping and validation to support accurate data migration.
  • Participated actively in Agile ceremonies such as sprint planning, estimation (Planning Poker), and retrospectives to support iterative development and delivery.
  • Assisted the business team with UAT test case preparation and designed SQL queries for Guidewire ClaimCenter (GWCC) data model validation.
  • Conducted training sessions on ClaimCenter configuration and data model for interns and new team members to accelerate onboarding.

Technical Business Analyst

Tata Consultancy Services
06.2023 - 01.2025
  • Mentoring a team of 10 to ensure optimum quality and timely delivery of deliverables.
  • Analyzing production tickets, providing detailed recreation steps, and validating fixes in local and on-deck environments.
  • Interacting with business stakeholders for requirement walkthroughs and finalization.
  • Collaborating with the development team to conduct code reviews, perform impact analysis, and recommend unit testing scenarios for user stories to prevent bugs prior to deployment in the QA environment.
  • Identifies production issues, creates user stories to address them, and prioritizes these stories for inclusion in the upcoming sprint for deployment to production.
  • Collaborate with the development team to create scripts for temporary solutions to address current production issues.
  • Providing PI planning and Sprint estimations, and facilitating agile ceremonies (PI planning, Demo, and Retrospective).
  • Offering technical and non-technical assistance to the team on production issues.
  • Following up with stakeholders/onshore BA's to address requirement gaps and understand user stories.
  • Showcasing demos to adjusters/onshore stakeholders for each production ticket after fixes.
  • Managing offshore deliverables to meet customer deadlines for each PI/Sprint.
  • Supporting the QA team in test scenario/case preparation, review, execution, and defect logging until closure.

Senior Business Analyst

HCL Technologies
11.2018 - 05.2023
  • Led the conversion of Personal lines and Commercial lines data from legacy systems to Guidewire Claim Center 9.0.
  • Provided expertise as the primary business SME, ensuring alignment of business requirements with technical implementation.
  • ETL – Data migration testing from Legacy system to Guidewire PolicyCenter & ClaimCenter.
  • Performing End to end UI validation on the Legacy system vs. Guidewire Claimcenter.
  • Being an ETL Tester, have sound knowledge in writing SQL queries in SQL Server and using tools like Beyond Compare.
  • Collaborated with IT and business teams to identify and resolve issues, ensuring data accuracy and system functionality.
  • Conducted gap analysis to identify discrepancies between legacy systems and the new Claim Center configuration.
  • Directed the team in performing detailed gap analysis between legacy applications and the configured Claim Center version.
  • Reviewed and validated entity-level mapping requirements with business and IT SMEs to ensure accuracy and alignment with business needs.
  • Addressed integrity and database consistency issues during each data conversion, ensuring data integrity and reliability.
  • Defined and documented audit and reconciliation requirements to ensure thorough validation and compliance with regulatory standards.
  • Guided the data analyst team in performing gap analysis and ensuring accurate data mapping.
  • Reviewed mapping requirements for financial data migration, collaborating with business and IT SMEs to refine and validate mappings.
  • Defined reconciliation requirements and reviewed reconciliation reports to maintain data integrity and accuracy throughout the migration process.
  • Involved in Agile meetings like sprint planning, Poker point estimation, Retrospective etc.
  • Handling the defect triage meeting with developers, customer and QA members for the closure of defects.

Guidewire Claimcenter QA Lead

Cognizant Technology Solution
01.2016 - 11.2018
  • Understanding Business Requirement Specifications.
  • Presenting Demo to Client on the End to End connectivity of integrated Application.
  • Stub Testing and End to End testing of system Integrated Application.
  • Ensuring the Stability of the converted Data from Legacy SOURCE application to ECOS Application.
  • Testing of Data Transition between Legacy Source, ECOS and their Integrated Vendor Applications.
  • Data Base query to test back end data validation.
  • Defect logging and tracking in Quality Center.
  • Involved in Life cycle testing and End to End Testing during Stabilization Phase.
  • Analyze business/functional requirements and develop test plans and test strategy to verify software functionality and adherence to business requirements and ensure complete coverage of and traceability to requirements.
  • Design, develop and execute test cases and scripts which include both functionality and regression testing scenarios.
  • Assess and revise test scenarios and scope based upon test results and/or changes in product design. Adapt regression testing strategy based on issues uncovered and changing priorities.
  • Participate in production checkouts and post-implementation support for releases - this will include some weekend and off-hours support.
  • Assist in establishing and evolving formal QA processes, ensuring that the team is using industry-accepted best practices. Assist in the enforcement of established SDLC procedures and best practices and track key metrics relating to the QA life cycle.

Senior Process Executive

Cognizant Technology Solution
10.2011 - 01.2016
  • Order management (includes four sub processes – Order & Quotes Entry, Purchasing, Promise dates and EDI).
  • Possess Ability to achieve the Productivity and plans as per the SLA requirement.
  • Quality monitoring for the Team.
  • Handled the team and Allocating the Orders through WFT.
  • Contacting the customer for the information on Orders.
  • Updating the Metrics tracker and having the weekly call with the Client to discuss about the process status and challenges.

Education

Bachelor Of Commerce -

The New College
Chennai, Tamilnadu, India
03.2011

Skills

  • Guidewire Claimcenter
  • Guidewire Policy Center
  • Microsoft SQL Server Management
  • HP ALM, JIRA, RALLY
  • Datadog
  • ServiceNow

LINKS

Irfan M LinkedIn Profile

Certification

Guidewire Claimcenter specialist

Timeline

Associate Manager

HTC Global Services
01.2025 - Current

Technical Business Analyst

Tata Consultancy Services
06.2023 - 01.2025

Senior Business Analyst

HCL Technologies
11.2018 - 05.2023

Guidewire Claimcenter QA Lead

Cognizant Technology Solution
01.2016 - 11.2018

Senior Process Executive

Cognizant Technology Solution
10.2011 - 01.2016

Bachelor Of Commerce -

The New College

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IRFAN MOHAMMED HASEEM