Irfan Pasha

Team Management:

- Lead, mentor, and manage team of visa specialists and coordinators.

- Conduct regular performance reviews and provide ongoing training and development.

- Ensure team maintains high standards of customer service and compliance.

Visa Processing:

- Oversee visa application process from initiation to approval.

- Ensure all visa applications are complete, accurate, and submitted in a timely manner.

- Maintain up-to-date knowledge of immigration laws and regulations to ensure compliance.

Client Support:

- Serve as primary point of contact for clients regarding visa inquiries and issues.

- Provide expert advice and guidance on visa requirements and application processes.

- Address and resolve any client concerns or escalations related to visa services.

Compliance and Documentation:

- Ensure all visa applications and supporting documents are compliant with local and international regulations.

- Maintain accurate and secure records of all visa transactions and communications.

- Implement and monitor internal controls to safeguard against non-compliance and fraud.

Process Improvement:

- Identify opportunities for improving visa processing efficiency and client satisfaction.

- Develop and implement best practices and standardized procedures.

- Stay informed about changes in immigration policies and adjust processes accordingly.

Reporting and Analysis:

- Generate regular reports on visa processing metrics and team performance.

- Analyze trends and provide insights to senior management.

- Develop action plans based on data to improve operational efficiency and effectiveness.

Stakeholder Management:

- Build and maintain relationships with government agencies, embassies, and consulates.

- Liaise with internal departments to ensure alignment and coordination of visa-related activities.

- Represent company in immigration-related forums and events.

• Assisted clients in gathering required documents for their applications, simplifying process and minimizing errors.
• Liaised with travel agencies to facilitate group visa arrangements, ensuring seamless travel experiences for clients.
• Guided clients through online application portals when necessary, ensuring accuracy in data entered.
• Enhanced client satisfaction by efficiently processing visa applications and addressing inquiries.
• Conducted thorough document reviews, minimizing application errors and rejections.
• Interacted well with customers to build connections and nurture relationships.
• Managing multiple clients in a single day and around 300+ applications processed in a month of all countries.