TUSHAR GUPTA
New Delhi
Summary
Results-driven professional with over 3 years of experience in visa operations and customer service within fast-paced service environments. Currently working as a Visa Officer at VFS Global, specializing in accurate visa application processing, applicant guidance, and resolving customer queries through calls and email communication. Proven ability to promote value-added services, meet daily sales targets, and maintain high service standards while handling large volumes of applicants. Strong communication, problem-solving, and client relationship skills with a focus on delivering efficient visa processing and excellent customer experience.
Overview
3
3
years of professional experience
Work History
Visa Officer Operations
VFS Global
New Delhi
02.2024 - 01.2026
- Processed visa applications with high accuracy, ensuring compliance with immigration standards.
- Assisted clients in planning and booking personalized travel itineraries.
- Delivered exceptional customer service through effective communication skills.
- Promoted and sold Value Added Services (VAS) to applicants while meeting daily sales targets and improving overall service revenue.
- Handled applicant queries through phone and email, providing clear guidance on visa procedures and documentation.
- Resolved customer complaints through email communication, ensuring timely closure and maintaining service standards.
Assistant Store Manager
24x7 Store
New Delhi
08.2022 - 08.2023
- Consistently exceeded sales targets and achieved bonus incentives for performance.
- Managed store inventory to maintain optimal product levels and minimize stockouts.
- Generated and analyzed daily sales reports to track store performance.
- Handled customer complaints professionally and resolved issues swiftly.
- Assisted customers with product selection and inquiries.
- Developed sales strategies to promote products and increase store visibility.
Education
Bachelor of Arts -
Shri Aurobindo College, Delhi University
Delhi, India01.2024
Skills
- Customer relationship management
- CRM tools and MS Office
- Email and ticketing systems
- Team collaboration
- Strategic thinking
- Time management
- Leadership
- Communication skills
Awards
- Employee of the month/year: Recognition for outstanding performance.
- Sales Awards: Top salesperson awards or exceeding sales quotas.
Languages
- Hindi
- English, Fluent
- Hindi, Native
Timeline
Visa Officer Operations
VFS Global
02.2024 - 01.2026
Assistant Store Manager
24x7 Store
08.2022 - 08.2023
Bachelor of Arts -
Shri Aurobindo College, Delhi University