Irfan Siddiquee

Bag with QR Project – Operations Streamlining.

• Drove training programs with city teams, ensuring process consistency, and scalable operations.
• Optimized real-time escalations through RCA and tech/product automation, improving resolution speed.

Compliance Initiatives – Fraud Prevention and Identity Verification.

• Led weekly QC checks on ML predictions, audits of selfie compliance, and fraud-actioning policy.
• Reduced fraudulent entries, strengthened verification accuracy, and improved system integrity.

Clean Bag Initiative – Hygiene, and Rider Accountability.

• Launched hygiene and grooming campaigns with influencer and social media engagement.
• Integrated hygiene KPIs into city workflows, driving accountability and customer trust.

• Central Logistics - (Strategic and Planning)
• PAN India Sourcing Leads Management.
• Managed and Lead communications logs for Onboarding Delivery Partners PAN India. Coordination with Regional/City teams for Onboarding.
• Handling DLT approval process for effective communications and prevent any fraudulent practice as per TRAI.
• Strategies and growth planning with Regional/City team.
• Monitoring and RCA boost hiring in critical zones with flexible strategies.
• Analysis and Cost Planning across communications.
• RCA and regional interaction with City Team on First Order Conversion (FOC) and 50 Order Conversion growth plan at WoW level.
• MIS and Reports Management.

• Occupancy and Growth Management- Interact with Region/City Heads for Merchant Onboarding and performances.
• Strategy and Data Analysis- Analyzing Merchants performances at regular intervals and coordinate with core team doing RCA in order to increase the footfall.
• Compliance Management - Worked on Merchant compliances, synergy approvals, Licensing flags.
• Maintained monthly P&L account for the Investor/Developers and Merchants.
• Worked with Finance and Revenue team to support in Merchant Payouts and refunds.
• Daily MIS Reports.

• CRM - Managed transitions across Online Ordering channel for Dubai Cluster.
• Roster and Workforce management.
• Device Training and Visibility.
• Compliance and Dispute Management- Escalations/conflicts resolution.
• MIS Reports- Preparing and maintaining performance reports on daily basis.

• Managed floor support and supervisor calls on escalations.
• Gathered information to help provide solution for queries on calls.
• Handle complaints, disputes and provide solutions over mail and calls.
• Data preparation for compliance tickets.
• Managed over 100 calls per day with successful disposition.
• Listened to customers' questions and concerns to provide answers or responses