Irfan Ahmad Kar

· Worked with clients across 4 continents for their Implementation and Installation.

· Worked closely with the clients for their implementation which started from Installing the product, MS SQL server, configuring the IIS, test the application making sure the installation is successful.

· Post installation made sure client receives the agreed topnotch support service after the implementation and installation.

· Collaborated with developers, analysts and project managers to expedite incident resolutions reported by the client using JIRA and Salesforce.

· Involved in all testing procedures and made sure client scenario is properly tested and addressed.

· Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases in reference to test cases based on client requirements.

· Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.

· Provided training to end users on new and updated systems and software.

· Interacted with clients to resolve issues and answer software-related questions.

· Established performance and service goals and held associates accountable for individual performance.

· Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.

· Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.

· Collaborated with developers, analysts and project managers to expedite incident resolutions using JIRA.

· Developed technical designs for customers, consultants and contractors.

· Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.

· Helped programmers and systems analyst test, debug and improve the service.

· Helped streamline repair processes and update procedures for support action consistency.

· Analyzed database and application issues to identify troubleshooting methods needed for quick remediation.

· Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.

· Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.

· Managed system-wide operating system and software deployments, as well as related software upgrade problems.

· Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

· One on one meetings with stakeholders to gauge how they wanted to use their data after on boarding them.

· Worked closely with software development and testing team members to design, develop robust solutions to meet client requirements for functionality, scalability and performance.

· Synthesized and interpreted relevant data to generate comparisons of current and historical information.

· Participated in development and acceptance testing of new reports and enhancements.

· Supported cross-functional relationships to discuss and seek resolution to issues discovered during analysis of various reports and data.

· Exported and converted raw data from various databases and applications to extrapolate data into usable reports.

· Worked across various platforms to create, generate, manage and schedule systematic reports for multiple stakeholders.

· Compiled, maintained and verified data and distributed information through reports and queries to support operations.

· Developed software applications for statistical modeling and graphic analysis to understand data and drive accurate insight.

· Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.