Results-driven IT professional with 4 years of core experience in L2 Production Support, complemented by hands-on exposure to DevOps practices. With a total of 7 years of overall professional experience, I specialize in incident management, root cause analysis, and monitoring of critical production systems across Linux and Windows environments, ensuring system availability and SLA compliance. Proficient in tools like Grafana, Kibana, and Postman for log analysis and API testing. Additionally, I have working knowledge of containerization (Docker), orchestration (Kubernetes – EKS), CI/CD pipelines using Jenkins, and version control with Azure DevOps. Known for a strong analytical mindset and cross-functional collaboration, I continuously strive to improve system reliability through automation and documentation.
Project: Banking Domain (First Citizens Bank)
Project: Consumer & Community Banking (ATM Reconciliation Services)
I hereby declare that the above mentioned details are correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
SHAIK IRFAN BASHA