Highly experienced and results-oriented Travel Operations Lead with over 6 years of expertise across the airline, hotel, and car rental sectors. Expertly proficient in Amadeus, Sabre, and Farelogix GDS systems, with deep knowledge of complex manual pricing, ticketing, voluntary/involuntary exchanges, refunds, and schedule changes. Proven leader in account management, specializing in escalation resolution, quality auditing, process improvement, and team coaching to drive efficiency and compliance. Adept at creating performance reports and leading client discussions to enhance overall customer satisfaction and operational quality.
Global Distribution Systems (GDS): Amadeus, Sabre, Farelogix expertise for Flights, Hotels, and Car Rentals