Dynamic leader with a proven track record at Axis Bank Ltd.-India, enhancing team productivity and customer satisfaction through strategic planning and cross-functional collaboration. Excelled in operations management and customer relationship management, achieving significant milestones. Skilled in MS Office, adept at fostering teamwork, and driving results with a focus on continuous improvement and innovation. Forward-thinking Senior Manager adept at managing teams of 15 employees with 4 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Hi, I’m
Irshad Beg
Banda
Summary
Overview
16
years of professional experience
1
Certification
Work History
Axis Bank Ltd.-India
Senior Manager Branch Operations Head
04.2021 - Current
Job overview
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve branch milestones and deliver high-quality results.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed compliance efforts, reporting and audits.
Axis Bank Ltd.-India
Manager Retail Branch Banking Operation
04.2016 - 03.2021
Job overview
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Evaluated the effectiveness of internal controls against fraud prevention strategies, recommending improvements as necessary.
- Processed quarterly vault and ATM audits with zero error rate.
Axis Bank Ltd - India
Deputy Manager Retail Branch Banking Operation
04.2012 - 03.2016
Job overview
- Oversaw daily operations of the department, ensuring maximum productivity and adherence to company policies.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Supervised and motivated five staff employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained an up-to-date understanding of industry trends, competitor offerings, and regulatory changes impacting the banking sector.
Axis Bank Ltd- India
Assistant Manager Retail Branch Banking
04.2010 - 03.2012
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Build and maintain healthy business relations with clients, ensure customer satisfaction matrices by achieving delivery & service quality norms.
Axis Bank Ltd- India
Executive Retail Branch Bank Operations
02.2008 - 03.2010
Job overview
- Increased customer satisfaction by implementing efficient strategies for resolving issues and addressing concerns.
- Handled Cash desk, Clearing desk, front desk.
- Increase Current account , Saving account , Term Deposit of the branch.
- Cross sell all type of retail loans through front desk.
- Follow the process / procedure of the bank & ensuring compliance to rules and regulations of the bank including latest circulars & notifications.
- Ensured the highest standards of Know-Your-Customer (KYC) requirements by administering the file flow from login to disbursements like preliminary check for documents such as KYC, APS entry and verification of documents like income papers, bank statements etc
Education
Indian Institute of ManagementVisakhapatnam, India
Executive MBA Degree from General Management Two Years
05.2023
University Overview
INSTITUTE OF BANKING AND FINANCEMumbai, India
JAIIB Certified from LRAB, Principal & Practice of Bank, A/c & Finance.
11.2022
University Overview
NATIONAL INSTITUTE OF SECURITIES MARKETSMumbai, India
NISM V from Financial Management And Securities Markets
11.2021
University Overview
INDIAN INSTITUTE OF BANKING AND FINANCEMumbai, India
BCSBI, KYC AML ,CYBER CIREME & FRAUD MANAGEMENT from Customer Service, AML Cyber Crime Fraud Management
11.2017
University Overview
Insurance Regulatory & Development AuthorityKanpur, India
IRDA from General Insurance , Life Insurance
05.2015
University Overview
Bundelkhand University Jhansi
Master of Science from Mathematics
06.2007
University Overview
- Final Grade: First Division
BNV Degree College Rath, India
Bachelor of Science from Physics, Chemistry & Mathematics
06.2005
University Overview
- Final Grade: First Division
GRV Inter College RathRath, India
Intermediate Science from Science Subjects
06.2002
University Overview
- Final Grade: Second Division
GRV Inter College RathRath, India
High School Diploma
06.2000
University Overview
- Final Grade: First Division
Skills
- Cross-Functional Collaboration
- Administration and Reporting
- MS Office
- Customer Relationship Management
- Strategic Planning
- Operations Management
- Cross-functional Team Coordination
- Teamwork and Collaboration
- Training and Development
- Team Development
Certification
- Certified Hindi - English typing and Hindi Shorthand Qualified- 2004
- Advance diploma and computer application , 2005
1years diploma in computer application MS Office
like formal Dress, Travel & Music
like formal Dress, Travel & Music
I preferred formal dress in my office , I like travel in our country and aboard . Preferred Hindi Bollywood songs
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Urdu
Advanced (C1)
Timeline
Senior Manager Branch Operations Head
Axis Bank Ltd.-India
04.2021 - Current
Manager Retail Branch Banking Operation
Axis Bank Ltd.-India
04.2016 - 03.2021
Deputy Manager Retail Branch Banking Operation
Axis Bank Ltd - India
04.2012 - 03.2016
Assistant Manager Retail Branch Banking
Axis Bank Ltd- India
04.2010 - 03.2012
Executive Retail Branch Bank Operations
Axis Bank Ltd- India
02.2008 - 03.2010
Indian Institute of Management
Executive MBA Degree from General Management Two Years
INSTITUTE OF BANKING AND FINANCE
JAIIB Certified from LRAB, Principal & Practice of Bank, A/c & Finance.
NATIONAL INSTITUTE OF SECURITIES MARKETS
NISM V from Financial Management And Securities Markets
INDIAN INSTITUTE OF BANKING AND FINANCE
BCSBI, KYC AML ,CYBER CIREME & FRAUD MANAGEMENT from Customer Service, AML Cyber Crime Fraud Management
Insurance Regulatory & Development Authority
IRDA from General Insurance , Life Insurance
Bundelkhand University
Master of Science from Mathematics
BNV Degree College
Bachelor of Science from Physics, Chemistry & Mathematics
GRV Inter College Rath
Intermediate Science from Science Subjects
GRV Inter College Rath
High School Diploma
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