Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Irshad Beig

Technical Lead
Bangalore

Summary

To utilize technical skills for achieving the target and meet the demands of the organization. Would like to implement innovative ideas, flexible, skills and creativity for accomplishing the projects.

Overview

10
10
years of professional experience
6
6
years of post-secondary education

Work History

Technical Lead

Wipro Technologies
Bangalore
10.2021 - Current
  • Lead and prioritize production Support team’s day to day activities
  • Prioritization and handling of service requests and incidents within predetermined SLAs and Stand up call, Handover call
  • Manage incident and On Call support and BATCH activities on shift basis
  • Deployment management of Testing and Prod environments
  • Weekly Reporting to Higher management with support metric and improvement areas Providing L2 and L3 support to application/production issues as per defined SLAs
  • Experience in Writing SQL queries to troubleshoot issues
  • Familiarity with key business concepts and challenges of investment processing components such as portfolio accounting, corporate actions, market data, and operations
  • Supervise and review incident queue from other team members, providing constructive feedback
  • Work independently as well as across organizational units to drive continuous process improvement
  • Managing team of 5 support Analysts and playing role of SPOC for key application/services
  • Perform timely and appropriate escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities Responsible for resolution of incidents within agreed SLA Interacting with customer for any functional/technical challenges
  • Strong analytical skills and ability to problem solve in logical manner
  • Ability to work independently and efficiently
  • Good knowledge on ITIL process and Line of business.

Application Analyst

Verifone India Technologies Pvt Ltd.
Bangalore
08.2019 - 09.2021
  • Providing L2 support to application and production issues as per defined SLAs
  • Worked on Application & server health daily status check reports
  • Experience in deployment of new software, upgrades and application code to remediate known defects
  • Effectively escalate to Level 3 in-house and 3rd party support teams as needed
  • Worked on VHQ Application deployments in Staging & Production environments for AUS, UK & US regions & providing post deployment support
  • Writing SQL queries to troubleshoot issues
  • Created Verifone Hosted and Customer hosted estates & environments as per required window server versions like creating & configuring applications from scratch servers
  • Good working experience in incident management and On Call support activities on shift basis
  • Good working experience in installing FileBeat, Logstash & Elastic Search & Kibana Dashboard and troubleshooting issues
  • Renewal & creation of new certificates Thawte cert providers to sectigo cert providers
  • Communicate and escalate customer impacting issues according to department guidelines
  • Worked on server and application migration activities from 2008 R2 to 2012/2016 server versions.

Senior Application Support Engineer

DXC Technology
Bangalore
11.2017 - 08.2019
  • Managing day to day operations, investigate and drive till root cause of issues
  • Writing SQL queries to troubleshoot issues
  • Perform change management functions involving software deployment and server maintenance requests
  • Coordinate and plan changes with other technology teams involving servers within environment
  • Communicate and escalate customer impacting issues according to department guidelines
  • Interacting with customer for any functional/technical challenges
  • Represent operations in technical fashion to leadership and development teams
  • Update support documentation as needed as environment changes occur
  • Able to successfully communicate with business partners, management and technical team members
  • Play role of SPOC for any outage and manage escalation effortlessly
  • Skill to manage escalation call for any P1/P2 incidents
  • Communicate and escalate customer impacting issues according to department guidelines
  • Proactive in raising problems and identifying solutions
  • Good knowledge on Line of business and ITIL process
  • Able to work in highly collaborative team setting.

Senior Operation Executive

Infosys
Bangalore
05.2014 - 11.2017
  • Reporting framework which helps in generating real time reports and can be integrated to any web based applications with zero customizations
  • Schedule and Run SSIS, SSRS jobs to load and refresh monthly transaction data pulled from different ERP systems to generate business specific reports Involved in requirement analysis, design phase, providing support to implementations
  • Developed grid reports, chart reports and contributed for configuration page designs
  • Contributed for Drill Down, scheduling of reports and PIVOT reports
  • Successfully integrated reports module to Neon, IMAP, ICAS, APHD frameworks with zero customizations
  • Successfully implemented RARE Reports module for 25 implementations
  • Requirement gathering and work with Dev team for New report generation.

Education

MCA - Computer And Information Sciences

BIET
Davanagere
06.2010 - 06.2013

BCA -

Chetana Hi-Tech College
Davanagere
07.2007 - 06.2010

Skills

Application Support, Production Support,Incident and problem Management

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Personal Information

  • Passport Number: Y7985258 Valid Till 2033
  • Date of Birth: 02/10/89
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

Technical Lead

Wipro Technologies
10.2021 - Current

Application Analyst

Verifone India Technologies Pvt Ltd.
08.2019 - 09.2021

Senior Application Support Engineer

DXC Technology
11.2017 - 08.2019

Senior Operation Executive

Infosys
05.2014 - 11.2017

MCA - Computer And Information Sciences

BIET
06.2010 - 06.2013

BCA -

Chetana Hi-Tech College
07.2007 - 06.2010

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Irshad BeigTechnical Lead