Rahul Chandwani

Post Production Support (Incident Management and Monitoring Services :-

Project - TMG Health - Service Desk (July 2020 - Present) :-

Led the troubleshooting and problem-solving initiatives in the Service Desk Team.

-> Worked as Level 1 Support Analyst in resolving end user incidents related to issues in accessing VDI, ServiceNow, and other applications to ensure business continuity by answering calls and actioning on emails.

-> Provided effective solutions by guiding with appropriate request and needful approvals in resolving access issues of end users and clients on applications supported within the TMG Environment.

-> Worked in monitoring services and engaging with teams in resolving critical issues in Production Environment to ensure SLA adherence.

-> Tools / Applications Supported - Service Now, Sailpoint, RSA Console, Cisco VPN, Cisco Jabber, Cisco Finesse, Citrix Director

Application Support and Monitoring :-

Project - John Deere (Jan 2019 - July 2020) :-

Led the troubleshooting and problem solving initiatives within Wintel and Storage Tower.

-> Worked as level 1.5 Support Analyst in performing windows server administration by installing patches, antivirus software, performing reboot, performing disk space clean up.

-> Worked in creation of both expedited and non expedited change requests in service now application required for server decommissioning.

-> Documented information of disks present in server by working Scheduled Tasks in service now.

-> Worked on backup failure incidents in service now by performing backups through Netbackup console.

-> Tools / Applications Supported :- Service Now, Cyberark Privileged Access Management, Netback up Console