Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Renuka Kothakonda

Hyderabad

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Technical Lead

LTIMINDTREE
Hyderabad
02.2024 - Current
  • Connected with clients to identify needs and provide helpful solutions.
  • Provided technical guidance on improvement of customer experience and support delivery as well as implementation of new strategies to yield good productivity.
  • Managed multiple tasks within tight deadlines while ensuring quality control throughout the process.
  • Analyzed team performance metrics to identify areas of improvement.
  • Analyzed customer requirements to determine appropriate technology solutions.
  • Recommended strategies to maximize performance and contribute towards the metrics.

Technical Support Engineer

LTIMINDTREE
Hyderabad
02.2021 - Current
  • Resolved customer inquiries regarding system setup and usage via phone and email support tickets.
  • Provided technical assistance to clients by troubleshooting system problems.
  • Performed troubleshooting activities to identify root cause of customer issues.
  • Analyzed existing systems to identify areas for improvement or optimization.
  • Utilized knowledge of applications, tools functionality to assist employees with technical needs.
  • Troubleshot and resolved problems with programs and systems.

Education

B.Tech - ECE

Kshatriya College Engineering of Armoor
Nizamabad
05-2018

Diploma - ECE

Vijay Rural Engineering College
Nizamabad
05-2015

High School Diploma -

Holy Mary's High School
Nizamabad
05-2012

Skills

  • Customer Support
  • Technical Troubleshooting
  • Incident Management
  • Problem Resolution
  • Continuous Improvement

Affiliations

  • Travelling.
  • Gardening

Accomplishments

  • Earned a technical lead role in the current company with the hard work and contribution.
  • Received best support engineer award.

Timeline

Technical Lead

LTIMINDTREE
02.2024 - Current

Technical Support Engineer

LTIMINDTREE
02.2021 - Current

B.Tech - ECE

Kshatriya College Engineering of Armoor

Diploma - ECE

Vijay Rural Engineering College

High School Diploma -

Holy Mary's High School

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Renuka Kothakonda