Isaac Edison
Chennai
Summary
Technical support engineer with 4 years of experience in troubleshooting VDI software issues. Proven ability to resolve customer inquiries efficiently while maintaining a high level of professionalism. Strong analytical skills enhance problem-solving capabilities and ensure high-quality support delivery.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Citrix Administrator
Tata Consultancy Services
Chennai
07.2023 - Current
- Executed migration of entire project from VMware VDI to Citrix VDI for 10,000 users, enhancing system performance.
- Created Citrix virtual applications and desktops using Citrix Studio to improve user access.
- Troubleshot issues related to Citrix Studio and virtual machines to ensure operational efficiency.
- Participated in transition from Citrix CVAD 2203 LTSR to Citrix CVAD 2402 LTSR CU1.
- Collaborated with cross-functional teams to develop comprehensive project specifications and timelines.
- Resolved complex user issues, significantly boosting customer satisfaction levels.
- Performed weekly Citrix desktop cleanup activities, ensuring 100% compliance across systems.
- Participated in CAB calls to secure approvals for production implementations.
VMware Administrator
Tata Consultancy Services
Chennai
09.2022 - 07.2023
- Troubleshot VMware Horizon VDI and vSphere Client issues, contributing to seamless deployment and management of VMware virtual desktop infrastructure.
- Delivered technical support for customers using VMware Horizon VDI, resolving complex software issues to enhance user experience.
- Developed RDSH applications and desktops in VMware Horizon and App Volumes Manager, streamlining user access to virtual resources.
- Basic knowledge in DEM (Device Environment Management)
Education
Bachelor of Engineering - Automobile Engineering
Hindusthan College of Engineering & Technology
Coimbatore05-2022
Skills
- Citrix management and VDI implementation
- Citrix Studio and Director
- Citrix StoreFront and Workspace
- Citrix provisioning services
- Citrix WEM
- Virtual applications deployment
- System migration and troubleshooting
- VMware Horizon
- VMware vSphere
- App Volumes administration
- Active Directory management
- PowerShell scripting
- Change management
- Cross-functional collaboration
Languages
English
Proficient (C2)
C2
Tamil
Native
Native
Accomplishments
- Best Team Award - Stars Award for migration from VMware VDI to Citrix VDI
Certification
- Completion for Citrix Administrator level 2 on Udemy
Timeline
Citrix Administrator
Tata Consultancy Services
07.2023 - Current
VMware Administrator
Tata Consultancy Services
09.2022 - 07.2023
Bachelor of Engineering - Automobile Engineering
Hindusthan College of Engineering & Technology